My experience went over well! I didn’t Target any particular clerk, was just hoping to get the right one. I arrived about 12:30 am for check in(late flight) once I was called to the desk I was helped by a very friendly gentlemen, ask for my ID and CC with 50$ in-between, and ask for any complementary room upgrades, we went from a base luxury suite to a 1500sq ft prestige sienna one bedroom on the 45th floor over looking the east side of Las Vegas, still an amazing view! I was very satisfied with this upgrade also got the resort fees waived! All in all this worked out well for me I will definitely try my luck next time.
Went to the Palazzo (first time staying there and trying the sandwich method).
After reading reviews online I thought to myself… I got this! Not going to lie was pretty nervous though. I was not sure if it was going to work as it was COVID and pretty late. Ended up getting to the Palazzo around 1:30am. There was only 2 clerks, I was called over by a younger gentleman who was very nice and energetic for it being 1am. I put the $20 sandwich in the COVID tray and asked if there was any complimentary upgrades available. He was totally nice and said “Absolutely sir! I will look for you.” He already knew the drill as he made the $20 disappear.
A some small talk and typing on his computer a few minutes later he said “Sir, I have an upgrade available for you on the top floors facing the strip, it is an $80 a night upgrade, but I can give that you to complimentary, is that okay?” I thought to myself, “Hell yeah! I can’t believe it worked!”, but I just played it cool and was like sure that sounds great. I should’ve asked if you could’ve comped the resort fees but I was happy with what I got.
He said he would also add a 1pm check out, which was an additional $20 I believe too.
Absolutely beautiful room over looking the pool, TI, and you could even see Area15! Worth every penny.
Just a note, I was talking to my Lyft driver about it, an older gentleman, and he was saying, “Oh yeah, there’s still some good old boys in Vegas. It definitely works.”
I was directed by an attendant to the next available front desk agent which is typical at the Venetian/Palazzo. I had already stayed 3 nights (comped) at the Venetian and 3 nights at the Bellagio before deciding to redeem an additional offer at the Palazzo. I gave the agent $20 “for the check-in, I know it’s early” and he responded positively and said he’d take care of me. He offered to put me in a high floor (40th) and in the middle of the tower. It was indeed directly off of the elevators and in the middle of the hotel, overlooking the pool and strip. While that was great, the biggest monetary benefit I received was not being charged for the amenities fee (~$44 per night for gym/pool/wifi access), which he said would be waived.
I am a Spire Elite and military, so I was hoping that would give me some leverage. The stay itself was on reward nights. I also emailed reservations to notify them of my stay was for the Valentine’s Day weekend and a one year anniversary before my arrival. Arrived at around 9pm and the front desk was not busy at all. I couldn’t really target a specific clerk due to the red coat clerks directing traffic. When I provided the clerk with the tip between my military ID and credit card, there was a mention that the clerk was new to the check-in process for Palazzo and she was being assisted by another clerk, so that didn’t give me too much hope. I told them that although I did get booked into a two queen suite, it would be great if they could fit me into a single bed room instead. By the time they were done looking through, they were unable to upgrade my room, nor provide me with a suite with a single king bed. They did get me a room with a view of the strip and the mountains on the 44th floor, although I wouldn’t say that was much of an upgrade for the tip nor the Spire elite status.
It was one of my girlfriends first time travelling to Vegas I had prepped her on the checking in process and why it was important( as she was flying in earlier than I was) She always landed in a grouchy horrible mood and was genuinely rude to the people that served her and upon my arrival at the front desk she had only just grabbed the room keys. I asked had she tipped etc? And she said no.,..I was annoyed as I had booked the suite for a reason and suspected her foul mood would ensure we weren’t getting the full experience. I take the lift up to the fifth?!?! floor and open the door to our room with a view of the air conditioning units and the dirty usually hidden back of the restaurants where staff would be emptying the trash and taking smoke breaks. Furious I headed downstairs to apologise for my guest and request any possible upgrades. 40 something floor above treasure island, free drink cards at their nightclub as I had prebooked tickets to a djs show there in a few nights time. Couldnt fault the staff at all, they were more than obliging.
As for foul mood, I stayed in Vegas longer so she flew home to Australia on her own and we haven’t spoken since. Final straw for me….she was someone who would embarrass you every meal by leaving no tip, being rude to servers….wouldn’t friend her again but 9/10 would stay at the Palazzo again
Checked in at venetian.
Slipped the clerk $40 usd (really young pretty woman).
She said she would take care of me.
She gave me a room at the palazzo instead and said that room was better than the one i booked.
Really not sure if i got a deal because both luxuty suites in both the venetian and palazzo were priced the same.
I was excited at the time, thought she really hooked me up, but i didnt notice the upgrade.
Group of 4 guys (10 usd a person was worth a shot). No big deal.
I asked for waived resort fees and anything else she could offer (being very casual and friendly). She did nothing else saying the room was $80 more per night that she gave me.
Once again maybe the room was better but online prices say they were the same.
Anyways long story short it was worth shot, would i try it again, hell ya, its vegas baby!
Thats why we gamble!
Originally booked a Bella Suite with 2 beds at the Venetian. Going into this I wasn’t expecting much since there were 2 or 3 conventions in town the second weekend of August and the hotel lobby and casino floor were crowded more than usual. I checked in around 5pm on Saturday. I did not target a specific desk person and went to the first available person which was a pleasant young lady. When asking, my exact words were “is there any chance of a complimentary upgrade…specifically a higher floor with a street view?” (Like I mentioned earlier, I wasn’t expecting too much and didn’t want to appear rude and demanding). I was upgraded to the Palazzo tower on the 42nd floor with a decent view of their swimming pools and the fashion show mall…better than staring at the wall of another building. She offered me late check-out but I declined and politely explained that my departure flight would be at 7am so, while greatly appreciated, was not necessary.
She did mention that the Palazzo was newly renovated. I feigned happiness at this since I didn’t want to appear ungrateful but I’ve stayed at the Venetian, Venezia and Palazzo multiple times and most of their rooms are adequate
We were only in Vegas for one night so we tried to get into town early [11am early]. I had two rooms in my name so when we got there I really couldn’t target anyone because there was a person in a red jacket mettering the lines. I spoke to her and asked her how her day was going , small talk. I had 3 20’s sandwiched ready to go. When it was my turn I handed the sandwich to the clerk and he immediately said let me see what I can do for you. He said we were in town early but let’s see what we have available. To be honest wasnt interested in an upgrade just early and late check out…. I mentioned if there was a possibility of a early and late checkout the next day. He asked what time were we thinking…. I didnt answer, I let him tell me. He said he could do 3pm at no extra charge and that worked well for us. He said he only had 1 Luxury suite available on a high floor but excused himself and went and spoke with a guy wearing a nicer suite. He came back seconds later and said he could upgrade one of the rooms to a 1200 sft room so they could both be available at the same time. The persons to my left and right were both told there were zero rooms available for early check in and I got TWO with early check in and late check out for the tip. The rooms at Palazzo are already nice but walking up to my room with two doors I knew it would be awesome!!! 1.5 bathrooms, full living room, separate bedroom, 5 sprayer shower (awesome), spa tub and a TV in the bathroom. I was overlooking the WYNN”s pool on the 43rd floor. Could have been the tip, could have been we were only in town for one night.
Checked in around 3:15PM. Didn’t target a particular clerk was sent to a young man. Handed him the folded up $50 between the license and CC. He immediately said we can put this on the counter for now. Asked about any complimentary Sienna upgrades which he said no. Told me $275 per night best he could do. Asked about waived resort fees, another no said they are buckling down on this practice. Lastly asked for a high floor room which he did oblige. I removed the $50 from the counter and replaced it with a $20. 49th floor with the Wynn view was decent.
This was in August. Unfortunately I forget the clerk’s name- young white man. I slipped him the $100 sandwich and asked if there were any upgrades available. I had read reviews about high tips leading to far superior suites. He slipped the money back to me and told me that he cannot accept it. Maybe he was a religious type. I ended up with the same room I booked. A tip (lol)- I do believe the best upgrade 99% of people can get is from Venetian to Palazzo, which is worth the sandwich. A 1PM checkout time can usually be negotiated on the day of with no money, and a view can as well.