Palazzo

122 Reviews
(866) 263-3001
3325 South Las Vegas Boulevard, Las Vegas, NV89109
92% got a Vegas Hotel Deal
Palazzo Hotel

Palazzo Review Highlights

Recent Hotel Deals & Upgrades

Recent Room Upgrades: 0% 0/0
All Time Upgrades: 92% 88/96

Room Upgrade Reports

Gideon
02/15/2020
Saved:  $None Tipped:  $50 Upgraded to  Bella Suite  from  Bella Suite 

I am a Spire Elite and military, so I was hoping that would give me some leverage. The stay itself was on reward nights. I also emailed reservations to notify them of my stay was for the Valentine’s Day weekend and a one year anniversary before my arrival. Arrived at around 9pm and the front desk was not busy at all. I couldn’t really target a specific clerk due to the red coat clerks directing traffic. When I provided the clerk with the tip between my military ID and credit card, there was a mention that the clerk was new to the check-in process for Palazzo and she was being assisted by another clerk, so that didn’t give me too much hope. I told them that although I did get booked into a two queen suite, it would be great if they could fit me into a single bed room instead. By the time they were done looking through, they were unable to upgrade my room, nor provide me with a suite with a single king bed. They did get me a room with a view of the strip and the mountains on the 44th floor, although I wouldn’t say that was much of an upgrade for the tip nor the Spire elite status.

Was this an epic upgrade?
Brew
02/06/2020
Saved:  $Around $100 Tipped:  $50 Upgraded to  Prestige Bella Suite  from  Bella Suite 

It was one of my girlfriends first time travelling to Vegas I had prepped her on the checking in process and why it was important( as she was flying in earlier than I was) She always landed in a grouchy horrible mood and was genuinely rude to the people that served her and upon my arrival at the front desk she had only just grabbed the room keys. I asked had she tipped etc? And she said no.,..I was annoyed as I had booked the suite for a reason and suspected her foul mood would ensure we weren’t getting the full experience. I take the lift up to the fifth?!?! floor and open the door to our room with a view of the air conditioning units and the dirty usually hidden back of the restaurants where staff would be emptying the trash and taking smoke breaks. Furious I headed downstairs to apologise for my guest and request any possible upgrades. 40 something floor above treasure island, free drink cards at their nightclub as I had prebooked tickets to a djs show there in a few nights time. Couldnt fault the staff at all, they were more than obliging.

As for foul mood, I stayed in Vegas longer so she flew home to Australia on her own and we haven’t spoken since. Final straw for me….she was someone who would embarrass you every meal by leaving no tip, being rude to servers….wouldn’t friend her again but 9/10 would stay at the Palazzo again

Was this an epic upgrade?
Randy
12/30/2019
Tipped:  $40 Upgraded to  Luxury Suite  from  Luxury Suite 

Checked in at venetian.
Slipped the clerk $40 usd (really young pretty woman).
She said she would take care of me.
She gave me a room at the palazzo instead and said that room was better than the one i booked.
Really not sure if i got a deal because both luxuty suites in both the venetian and palazzo were priced the same.

I was excited at the time, thought she really hooked me up, but i didnt notice the upgrade.
Group of 4 guys (10 usd a person was worth a shot). No big deal.

I asked for waived resort fees and anything else she could offer (being very casual and friendly). She did nothing else saying the room was $80 more per night that she gave me.

Once again maybe the room was better but online prices say they were the same.

Anyways long story short it was worth shot, would i try it again, hell ya, its vegas baby!
Thats why we gamble!

Was this an epic upgrade?
Allen
08/15/2019
Tipped:  $50 Upgraded to  Bella Suite  from  Bella Suite 

Originally booked a Bella Suite with 2 beds at the Venetian. Going into this I wasn’t expecting much since there were 2 or 3 conventions in town the second weekend of August and the hotel lobby and casino floor were crowded more than usual. I checked in around 5pm on Saturday. I did not target a specific desk person and went to the first available person which was a pleasant young lady. When asking, my exact words were “is there any chance of a complimentary upgrade…specifically a higher floor with a street view?” (Like I mentioned earlier, I wasn’t expecting too much and didn’t want to appear rude and demanding). I was upgraded to the Palazzo tower on the 42nd floor with a decent view of their swimming pools and the fashion show mall…better than staring at the wall of another building. She offered me late check-out but I declined and politely explained that my departure flight would be at 7am so, while greatly appreciated, was not necessary.

She did mention that the Palazzo was newly renovated. I feigned happiness at this since I didn’t want to appear ungrateful but I’ve stayed at the Venetian, Venezia and Palazzo multiple times and most of their rooms are adequate

Was this an epic upgrade?
Jay Smooth
08/14/2019
Saved:  $Unknown Tipped:  $50 Upgraded to  Siena Suite  from  Luxury Suite 

We were only in Vegas for one night so we tried to get into town early [11am early]. I had two rooms in my name so when we got there I really couldn’t target anyone because there was a person in a red jacket mettering the lines. I spoke to her and asked her how her day was going , small talk. I had 3 20’s sandwiched ready to go. When it was my turn I handed the sandwich to the clerk and he immediately said let me see what I can do for you. He said we were in town early but let’s see what we have available. To be honest wasnt interested in an upgrade just early and late check out…. I mentioned if there was a possibility of a early and late checkout the next day. He asked what time were we thinking…. I didnt answer, I let him tell me. He said he could do 3pm at no extra charge and that worked well for us. He said he only had 1 Luxury suite available on a high floor but excused himself and went and spoke with a guy wearing a nicer suite. He came back seconds later and said he could upgrade one of the rooms to a 1200 sft room so they could both be available at the same time. The persons to my left and right were both told there were zero rooms available for early check in and I got TWO with early check in and late check out for the tip. The rooms at Palazzo are already nice but walking up to my room with two doors I knew it would be awesome!!! 1.5 bathrooms, full living room, separate bedroom, 5 sprayer shower (awesome), spa tub and a TV in the bathroom. I was overlooking the WYNN”s pool on the 43rd floor. Could have been the tip, could have been we were only in town for one night.

Was this an epic upgrade?
Eddie
04/20/2019
Tipped:  $50 Upgraded to  Bella Suite  from  Bella Suite 

Checked in around 3:15PM. Didn’t target a particular clerk was sent to a young man. Handed him the folded up $50 between the license and CC. He immediately said we can put this on the counter for now. Asked about any complimentary Sienna upgrades which he said no. Told me $275 per night best he could do. Asked about waived resort fees, another no said they are buckling down on this practice. Lastly asked for a high floor room which he did oblige. I removed the $50 from the counter and replaced it with a $20. 49th floor with the Wynn view was decent.

Was this an epic upgrade?
Nat
03/21/2019
Tipped:  $100 Upgraded to  Luxury Suite  from  Luxury Suite 

This was in August. Unfortunately I forget the clerk’s name- young white man. I slipped him the $100 sandwich and asked if there were any upgrades available. I had read reviews about high tips leading to far superior suites. He slipped the money back to me and told me that he cannot accept it. Maybe he was a religious type. I ended up with the same room I booked. A tip (lol)- I do believe the best upgrade 99% of people can get is from Venetian to Palazzo, which is worth the sandwich. A 1PM checkout time can usually be negotiated on the day of with no money, and a view can as well.

Was this an epic upgrade?
Rachel
03/12/2019
Tipped:  $40 Upgraded to  Luxury Suite  from  Luxury Suite 

I booked a room at the Venetian originally. I checked in between 6-7:30pm on a Wednesday. I didn’t target anyone specific and was led to this young female. She was sweet. I put $40 between my credit card and license. She pocketed the money real quick then asked if I wanted any “complimentary upgrades” I said yes of course. She asked if I wanted a specific tower (Venetian, Palazzo, or Venezia) and provided information on each. I ended up with a standard suite room in the Palazzo. It was very nice, but she did not wave the resort fees ($50 a day) or send up a bottle of champaign like most people I have read received. And the view was mediocre at best. I really don’t feel like it was worth the $40. She made it seem like she was really hooking me up and even asked another clerk to “help” make something work out.

Was this an epic upgrade?
Derek
10/04/2018
Tipped:  $20 Upgraded to  Unsure  from  Unsure 

Booked a room Sunday night for Monday night on Priceline for $99. Had never been to the Palazzo so no idea what a typical room was like. Wife was concerned but I figured we were only staying one night so what’s the risk. Checked in around 10:45 am Monday figuring we’d have to wait get into the room but at least we could drop off our bags. About a dozen people in line in front of us about at least 8 clerks working. Didn’t/couldn’t target a clerk so just placed the tip in between my cards and handed it over. The clerk asked me if I needed change. I said no, I was hoping you could check for complimentary room upgrades. She didn’t say much but spent a while clicking and typing really fast on the the key board. She never acknowledged that she gave us an upgrade or anything but we were able to check in right away (but it was a Monday in a hotel with thousands of rooms so maybe no big deal), our room was on the 42 floor and over looked the strip (Treasure Island and Mirage) and we didn’t have to check out until 1:00. At the time I didn’t realize that all the rooms in the Palazzo are suites so I was super excited to see our room when we opened the door. Looking at the hotel web site today it looks like we had a Luxury suite (which is the lowest suite level). Looking back, if we did get an upgrade it was just to a higher floor/better view and I don’t believe the clerk ever acknowledged the tip. Overall, very happy with the room but don’t think the tip mattered.

Was this an epic upgrade?
Chris
08/31/2018
Saved:  $$200+/- Tipped:  $50 Upgraded to  Luxury Suite  from  Luxury Suite 

Sunday morning check in, really hoping for Sienna and/or waiver of resort fee. I DID get high floor strip view, immediate room availability (11am) and later check out. 4She said they never waiver resort fee (ha!) 4 nite stay so we were happy anyway

Was this an epic upgrade?