Checked in around 5pm on a Wed. Line was too busy to target so we just got the next available which was a woman in her early 30’s, glasses and medium-short height.
Put down $50 bill with card and ID. Said it was wife’s bday and our anniversary (which happened to be true). Asked if she could do something special for us with a room upgrade, meals, whatever.
She said I had booked one of the old/cheaper rooms and she was going to have to upgrade me since none of them were ready now anyway. Also gave me a whole $10 food credit. Also asked if I wanted a higher floor with a better view.
Near end of check-in I was thinking (well, maybe she just didn’t SEE the $50? since she made not mention). And I’m thinking “I’m not getting anything extra to speak of here. She did scoop up the bill and said “…and thank you for that.” at the end. I left thinking maybe it was one of the “sneaky surprise” upgrades since I didn’t know the layout of the hotel/room numbers.
Go to the room – seemed like a totally normal room to me – no upgrade and “the view” was of the courtyard anyway… It was also *literally* 5 doors from the absolute farthest I could be from the elevator needed (for convention floor). Not impressed and since the room smelled a bit like smoke anyway, went back down to same person at desk.
She re-booked me to another room with a whopping $20 extra food credit – since I had to hike my gear all the way up and down twice, good with me. While this was on a lower floor, it was 2 doors farther from the elevator. So felt like the $50 was neutral or even might have backfired.
I would NOT do it over again with her…
Arrived at around 5pm. Decent sized line, only about 4 clerks, so it was kind of slow. I didn’t feel i could target anyone specifically, so just waited to be called next. A woman in her 40s i would say, called us up (Was with my girlfriend) Immediately asked for ID and Credit card. I almost ended up backing out, since there was no time to break the ice or anything, but in the end just said “Screw it”. I definitely wasn’t smooth, was just like “Oh, in case there is a chance at a complimentary upgrade” Or something like that. Puts the Id on the monitor, 20 to the side, starts typing away. I had gotten a sweet $17 a night deal, and chose to stay 4 nights in a GO Room. She mentions the great deal i had gotten. Was able to finally talk more and make small talk as she continues to look.
She proceeds to ask if i’d like to stay in one of the newly renovated rooms. I do know the price difference was significant from the one I booked, so i was like “sure” asked if it was totally complimentary, and she confirmed. She proceeds to compare the price of the room I got and the rate of the room I was going to be staying in. It was almost a $200 difference adding up the 4 nights.
We proceed to go to the room and were immediately amazed. We were put on the 24th floor (Out of 28) and had gotten a High Roller view. She made no mention that we were getting a High Roller view. It definitely made a special trip, even more special. It was our first vacation together, and a few days later, we got engaged on the High Roller. It was awesome coming back to the room every night and be greeted by that wonderful view.
We were waiting in line and didn’t target one specifically. Guy was friendly but immediately handed back the $20 and told us we dropped something as my husband was asking about complimentary upgrades. Told us we could pay to upgrade wasn’t 100% specific on prices just said around twenty something or we could wait til 3 when check in started and get the go room we booked. It was about 11:30 in the morning, so we chose to pay extra and upgrade to the newly remodeled rooms and avoided paying an early check in fee, but he failed to mention many things and ended up having a go round with the front desk for being charged 30 extra a night after he told us around 20. We weren’t very pleased with the stay, you could hear the music from the pool all day long in our room so sleeping in wasn’t an option and having the time share targeters right next to our elevator just made things more frustrating as well. But I guess you live and you learn.
Checked in at 3pm and we didn’t target anyone. She was under 35 yrs old. We thought 40 could possibly get us a great upgrade and we were staying 5 nights.. Celebrating a birthday. The woman was very sneaky and said she had an executive suite for us after getting the 40 with our license and credit card. We were very excited being that we booked a basic room. We get to our room and was disappointed to see it was the exact room we booked. I was furious and marched down to front desk and nicely asked if there was a mistake. She explained no and claimed our room had more square footage.. I had to get very blunt with her and say hey I thought we were taking care of each other here.. I’m sure there is something you can do to take care of us like we did for you.. She gave us a high floor with a sliggt strip view.. And some buffet Comp dollars.. So my 40 dollar tip got me 30 dollars in food and a different view. I don’t consider this an upgrade.. Just me recouping most of the 40 I laid out so I didn’t walk away feeling completely screwed.. Just aggravated at how she was a deceiving front desk clerk. Shame on her.
We tried the $20 tip on a Friday to Monday trip in February 2019. Checked in around 3:00 pm and the line was short to check in. The desk agent took the sandwich and set the $20 aside. She looked around in the computer and came back with two options for the booked Go Room | 2 Queens | High Roller view. Option 1 was a one bedroom something (maybe a suite) on a higher floor with view of the High Roller or Option 2 a larger Go Room on the top floor with a Bellagio fountain view. We took the Option 2 that turned out to be a room on the side facing The Cromwell Hotel and the Drai’s Nighclub on top of the Cromwell. The room was nice and larger with an extended pop out area near the window. BUT come 10:30 pm the Drai’s Nighclub opened up and could hear the music and DJ on the microphone until 4:00 am at closing time. Could feel the beat of the music and hear clearly what was being played.
The next day we went to inquire about changing rooms and the desk agent said that there is noise from all the sides facing toward the strip with another nightclub across the strip and the LINQ promenade. Ended up switching to a High Roller Go room and learned a lesson. Should have taken the other option the first desk agent offered.
We tried the $20 trick and it failed miserably. I think we just got the most incompetent front desk girl ever. We asked for any complimentary room upgrades when we slipped her a credit card driver’s license with a $20 between it, she did however hand us back the 20 and said she would give us any upgrades if they’re available. She was probably in her mid-50s and we checked in around 1:00pm, and it took us over 45 minutes to check in after getting to a person and after having to get a supervisor involved, etc. This was also for “comped” rooms, still had to pay the resort fees. I think we just really got a bad front desk employee and at least we got the $20 back.
My wife and I stayed for three nigths in early October, 2018. We waited in a pretty formidable line and avoided using the kiosks as I was hoping for an upgrade. The draw was a 30-something gal who smiled and welcomed us. I delivered the sandwich and the greeting. She pecked and looked and we ended up with an upgrade from a bottom-of-the-line room to a newly-remodeled one. The view was poor, proximity to the lifts was poor, and all around the hotel itself was a bit underwhelming, but the room itself was quite nice and clean and, in fact, newly remodeled.
The young lady clarified at the end that the tip was solely for her excellent service and had nothing to do with the upgrade, which I wholly reaffirmed to her.
No specific clerk targeted as there was a line. Got a younger female staff member and checked in roughly at 11:30pm on a Wednesday night. I asked if there were any complimentary upgrades available when I handed her the sandwich. She immediately returned the bill, said nothing complimentary, but a paid upgrade was available. I did not see a supervisor anywhere nearby, so I don’t think management was the issue. We declined to pay for an upgrade, did not receive anything complimentary, and that was that. She was a polite staff member however.
Our clerk seemed grumpy but we thought what the hell. We slid her the $20 and asked the magic question. She went in the back and came out and said yes no problem. We were shocked we didnt expect it. We had booked the cheapest room possible and she upgrade us to the brand new (at the time) flamingo go king rooms with a strip view. This was a 10night reservation as well. My mam who was checking in right next to us was denied and offered the upgrade for $50 per night!
We didn’t target a clerk we just went ahead and went with whoever called us first, she was a female around her 30’s. We gave her $40 since it was two rooms we booked, slid in between my id and card. Right away we let her know if there was any comp room upgrades possible connected room or right next to each other. She started typing right away. We originally booked go rooms but she ended up switching us to the new remodeled rooms, high roller view and on the 28th top floor! it was beautiful definitely recommend giving this a try.