Did not target a clerk. Check-in at 4pm. Female clerk looked, asked manager, said they were full. Tuesday 12/15/2015, checking out Friday which is the very low season.
We have stayed at the Mirage several times during this time of year for our anniversary. Usually they send up a bottle of champagne. This time they did not. We have not stayed at the mirage since.
Went in with the intention of giving $50. I followed the routine and gave him the $50 and asked if there were any complimentary upgrades.
This was a Monday afternoon check-in for a five night stay. Two of the nights were already comped through mlife to begin with and the other 3 were at a very reduced rate.
The man returned from the back room and said “Unfortunately there were no ‘complimentary’ upgrades, however he could provide me with a one-bedroom suite for the bare minimum of $25 a night. I jumped at the chance, it was a total of $125 to go from a standard resort room to a one bedroom suite on one of the top couple of floors. By my estimation I saved between 600-1000 dollars depending on how you want to look at it.
There was a line, so we got whoever we got. I handed her the $20 sandwiched and asked if there were any complimentary upgrades available, she first mentioned there wasn’t anything available. No big deal. Then she asked if we wouldn’t mind waiting a few hours to check in. We didn’t mind, and she got us a room on floor 25, overlooking the volcano and the strip, with an elevator only servicing the 24th and 25th floors. Was a great stay.
I checked in on Monday afternoon. The guy was unable to upgrade us to the suite, but did get us on 24th floor with the beautiful view of the strip. He did appoligize and say that no suite rooms were available .. at that time I asked if there were any tickets available (buffet or habitat). He went back and was able to comp us 4 free secret garden & dolphin habitat passes. We were planning to see that with our kids anyways … each ticket is $24 so this was an incredible deal. Sometimes you just have to ask 🙂
Check in Mid Feb, Monday Afternoon. Honestly probably the slowest time of the year. Did the $20 sandwich and made sure he knew we were only here for 1 day. Asked for a upgrade to 24/25th floor and was no go. Best given was 18th floor with strip view. Honestly, probably would have gotten the same room just by asking.
It was about 5 pm on a Monday. when my group and I checked in. We wanted to speak to the only male behind the desk because he just had the look that made us assume he would be down for the trick. Luckily the manager walked away right before we were up. Got through the formalities and he asked for my ID and CC. I sandwiched a $50 bill and asked if there were any complimentary upgrades available. He looked up the reservation and seemed a little surprised and verified that we already had a 2 bedroom suite. He thought we wanted a villa which appeared to be out of his reach. I told him we were hoping for an upgrade to the hospitality suite. He made some calls and made it happen. The space we had was awesome! That room parties were even better!
Dec 26th evening check in. I had a comp’d night thanks to my Pearl status. Buddy was with me. I slipped $20 in with my CC and ID. I asked if there were any high floors or pool/strip view rooms. Clerk was a young man, but I forgot his name. Very friendly service, but a little awkward about physically handling the $20. Did not have any upgrades available, but he could give get a king room with a strip view. Since I had my buddy with me, I decided to stick to a room with two queens. Unfortunately nothing else available for us, so we got a room on the 11th or 12th floor, north wing, facing Trump tower and the desert mountains. Clerk awkwardly thanked me for and kept the $20 tip when he gave me my room keys. Oh well…
There were about four couples ahead of us in line for checking in. Our assigned clerk was a younger person (maybe early 20s). While handing over my ID, $20, and credit card I said, “I know we booked a premium view room, but I was wondering if there were any complimentary upgrades available.” The clerk put us in a room on the 25th floor (those have larger bathrooms and use the elevators exclusively for the 24th/25th floors only). It might be important to also remember to speak to your clerk with friendliness and respect.
Didn’t target any particular clerk, got a young man. It was 10 pm on a Friday and not busy, whole place looked pretty empty. Asked if there were any complimentary upgrades, was only offered upgrades that cost extra, ended up with regular room on third floor. Total disappointment- this has worked in years past.
I dealt with a young female clerk. It was around 6pm, not too busy. I offered $20 with credit card and ID. I asked for help with any upgrades that would impress my wife. The desk agent politely left the cash on the counter and said she would consider a tip at the end of check-in if I found her service was worth it. This seemed very formal. I get the sense the front desk management is well aware of the $20 trick and told the agents how to handle it.
After a lot of discussion behind the desk (out of sight) the agent told me I could have a better view of the volcano and I’d be on the ‘club’ floor with private elevator. My original reservation was already on the 24/25 floor (that’s what Resort Tower is, which I booked). It seemed to me I *possibly* got a volcano view for $20. Or I got the same room that I would have been in regardless of the tip. Hard to tell.
I answered ‘unsure’ to upgrade question because this result could go either way.