There were about four couples ahead of us in line for checking in. Our assigned clerk was a younger person (maybe early 20s). While handing over my ID, $20, and credit card I said, “I know we booked a premium view room, but I was wondering if there were any complimentary upgrades available.” The clerk put us in a room on the 25th floor (those have larger bathrooms and use the elevators exclusively for the 24th/25th floors only). It might be important to also remember to speak to your clerk with friendliness and respect.
I had booked a Resort King room my boyfriend and I approached a young woman clerk who seemed friendly. I handed her my DL and CC with the $20 Sandwiched in the middle and asked if they had any “Complimentary Upgrades available.” She said let me check and after searching the computer she said I can upgrade you to the Tower King rooms which are on the 24th and 25th floor and have there own private elevator and there will be a surprise for you later this evening. Later that night we had a bottle of champange in the room.
There was a line, so we got whoever we got. I handed her the $20 sandwiched and asked if there were any complimentary upgrades available, she first mentioned there wasn’t anything available. No big deal. Then she asked if we wouldn’t mind waiting a few hours to check in. We didn’t mind, and she got us a room on floor 25, overlooking the volcano and the strip, with an elevator only servicing the 24th and 25th floors. Was a great stay.
Arrived in on a red eye flight, several of the front desk clerks were busy, so we walked up to the only available one, K. We tried the $20 sandwich trick with K, and was informed that they’re basically at capacity. I get my room keys, id, along with the $20 bill back. We were then informed that it’ll be a double queen, but they’ll hold us a king the following day.
The room we got wasn’t cleaned properly, so we spoke to the manager who was very helpful and he at least put us in for the King bed that we paid for, and a $100 credit for all the inconvience.
We arrived at approx 11pm at the Mirage to celebrate my boyfriend’s 31st birthday and my 30th birthday. The line was extremely short with only 3 clerks running the front desk. After reading on frontdesktip.com, I knew I wanted the younger guy approx 25 years old and I knew I wanted a fab suite (did my research) in order to celebrate our birthdays in style. I sandwiched two $20s in between my ID and credit card and stepped up to the plate and casually asked if there were any complimentary upgrades available once he saw the sandwich. We made small talk–be extra nice people as you are wanting something only they can make happen– and he asked if we were celebrating anything special. After a few agonizing minutes of waiting to hear the result- wha la! “ma’am you’ve been upgraded to a deluxe tower suite.” needless to say, I could barely keep my cool because I knew how awesome our room was going to be. We had some friends and cousins who were accompanying us, but didn’t try the sandwich trick and got regular rooms over looking the air conditioning unit. Our room was on a high floor with a private elevator, facing the north end of the strip and the volcano. We were like kids on Christmas morning when we got to the room!! Way to start off the vacation right! Thanks, frontdesktip.com! I’ll have to try to sandwich from now on while on other vacations.
I checked in on Monday afternoon. The guy was unable to upgrade us to the suite, but did get us on 24th floor with the beautiful view of the strip. He did appoligize and say that no suite rooms were available .. at that time I asked if there were any tickets available (buffet or habitat). He went back and was able to comp us 4 free secret garden & dolphin habitat passes. We were planning to see that with our kids anyways … each ticket is $24 so this was an incredible deal. Sometimes you just have to ask 🙂
Dec 26th evening check in. I had a comp’d night thanks to my Pearl status. Buddy was with me. I slipped $20 in with my CC and ID. I asked if there were any high floors or pool/strip view rooms. Clerk was a young man, but I forgot his name. Very friendly service, but a little awkward about physically handling the $20. Did not have any upgrades available, but he could give get a king room with a strip view. Since I had my buddy with me, I decided to stick to a room with two queens. Unfortunately nothing else available for us, so we got a room on the 11th or 12th floor, north wing, facing Trump tower and the desert mountains. Clerk awkwardly thanked me for and kept the $20 tip when he gave me my room keys. Oh well…
Didn’t target any particular clerk, got a young man. It was 10 pm on a Friday and not busy, whole place looked pretty empty. Asked if there were any complimentary upgrades, was only offered upgrades that cost extra, ended up with regular room on third floor. Total disappointment- this has worked in years past.
I dealt with a young female clerk. It was around 6pm, not too busy. I offered $20 with credit card and ID. I asked for help with any upgrades that would impress my wife. The desk agent politely left the cash on the counter and said she would consider a tip at the end of check-in if I found her service was worth it. This seemed very formal. I get the sense the front desk management is well aware of the $20 trick and told the agents how to handle it.
After a lot of discussion behind the desk (out of sight) the agent told me I could have a better view of the volcano and I’d be on the ‘club’ floor with private elevator. My original reservation was already on the 24/25 floor (that’s what Resort Tower is, which I booked). It seemed to me I *possibly* got a volcano view for $20. Or I got the same room that I would have been in regardless of the tip. Hard to tell.
I answered ‘unsure’ to upgrade question because this result could go either way.
After reading on frontdesktip, I knew I wanted a young male clerk to check us into our rooms. My whole party was skeptical and thought I was blowing $50, but it was my 30th birthday and I figured it was worth the gamble! I sandwiched the money in between my ID and CC with the corners sticking out. I asked for any available upgrades as we made small talk. Told him we were there to celebrate my birthday and a few minutes later….BAM! Upgraded to a hella nice suite. The other people in my party didn’t try to tip and wound up getting rooms with crapola rooms with views of the A/C, which didn’t really matter because they wound up all spending their time in party central with us up on one of the top floors! It was an amazing time and set the tone for the whole trip. Can’t wait to go back in the winter of 2013 and try it again at a different resort.