Palazzo

122 Reviews
(866) 263-3001
3325 South Las Vegas Boulevard, Las Vegas, NV89109
92% got a Vegas Hotel Deal
Palazzo Hotel

Palazzo Review Highlights

Recent Hotel Deals & Upgrades

Recent Room Upgrades: 0% 0/0
All Time Upgrades: 92% 88/96

Room Upgrade Reports

Mike Turner
08/12/2018
Saved:  $$220 Tipped:  $50 Upgraded to  Luxury Suite  from  Luxury Suite 

I checked in at around 2pm and did not target a particular clerk. I asked if any complimentary upgrades were available. I had the $50 in my hand with my CC and DL but didn’t offer it to him until after he said “let me check”. I slid him the $50 and said “I would really appreciate anything he could do for me”. He said he could give me a higher floor with a better view that is normally $55 dollars more per night and I said sure, sounds good to me. It was a company trip and I had 3 colleagues check in at the same time without doing the trick and they got rooms on floors 6, 8, and 14 facing away from the strip. I ended up on 34 facing the TI with a great view.

Was this an epic upgrade?
Nat
03/21/2019
Tipped:  $100 Upgraded to  Luxury Suite  from  Luxury Suite 

This was in August. Unfortunately I forget the clerk’s name- young white man. I slipped him the $100 sandwich and asked if there were any upgrades available. I had read reviews about high tips leading to far superior suites. He slipped the money back to me and told me that he cannot accept it. Maybe he was a religious type. I ended up with the same room I booked. A tip (lol)- I do believe the best upgrade 99% of people can get is from Venetian to Palazzo, which is worth the sandwich. A 1PM checkout time can usually be negotiated on the day of with no money, and a view can as well.

Was this an epic upgrade?
G
10/08/2015
Saved:  $$110 Tipped:  $50 Upgraded to  Bella Suite  from  Bella Suite 

Checked in at 1 PM on a Friday and was directed to a young female clerk. I had a reservation for two connecting Bella Suites and handed over the sandwich with $50 inside.

She stated she was unable to find any other connecting room upgrades but waived the $30 resort fee and $10 connecting room fee as well as giving me late checkout. A decent outcome considering the fees would have cost me $160.

Was this an epic upgrade?
Jay Smooth
08/14/2019
Saved:  $Unknown Tipped:  $50 Upgraded to  Siena Suite  from  Luxury Suite 

We were only in Vegas for one night so we tried to get into town early [11am early]. I had two rooms in my name so when we got there I really couldn’t target anyone because there was a person in a red jacket mettering the lines. I spoke to her and asked her how her day was going , small talk. I had 3 20’s sandwiched ready to go. When it was my turn I handed the sandwich to the clerk and he immediately said let me see what I can do for you. He said we were in town early but let’s see what we have available. To be honest wasnt interested in an upgrade just early and late check out…. I mentioned if there was a possibility of a early and late checkout the next day. He asked what time were we thinking…. I didnt answer, I let him tell me. He said he could do 3pm at no extra charge and that worked well for us. He said he only had 1 Luxury suite available on a high floor but excused himself and went and spoke with a guy wearing a nicer suite. He came back seconds later and said he could upgrade one of the rooms to a 1200 sft room so they could both be available at the same time. The persons to my left and right were both told there were zero rooms available for early check in and I got TWO with early check in and late check out for the tip. The rooms at Palazzo are already nice but walking up to my room with two doors I knew it would be awesome!!! 1.5 bathrooms, full living room, separate bedroom, 5 sprayer shower (awesome), spa tub and a TV in the bathroom. I was overlooking the WYNN”s pool on the 43rd floor. Could have been the tip, could have been we were only in town for one night.

Was this an epic upgrade?
Jay
07/21/2014
Tipped:  $50 Upgraded to  Standard Suite w/ View   from  Standard Suite 

When I arrived at the Palazzo, there was a small line. There was a gentleman there that was escorting us to each clerk and introducing us so I was unable to pick whom I wanted. My clerk was a young lady and she quickly began the conversation of the purpose of my trip. I explained that we are celebrating our 10yr wedding anniversary and also spoke of some of the things that we had planned to do. She then asked for my credit card and that is when I gave her the “sandwich” with a 50.00 bill. I then asked for any complimentary upgrades. She told me that they were completely booked but to let her look and see what she could do. Completely booked on a Monday with low rates and not very crowded??? Oh well she made two calls and both were unsuccessful. She then told me that she had to speak to her manager. When she returned she told me that I will like the room she was able to give me. She then asked if I needed any change and I told her no. She then handed me my room keys for a room on the 44th floor. When I arrived, I realized I had a Suite w/view which costs 40.00 more per night in which we were staying 4 nights. We had a view of the south strip and airport. It was amazing at night. They also took the 28.00 daily resort fee off as well and added a few coupons for the area. Well worth it in my book.

Was this an epic upgrade?
Kim
09/08/2017
Tipped:  $20 Upgraded to  Bella Suite  from  Bella Suite 

I booked two rooms at the Palazzo over Labor Day Weekend 2017. We were a group of 8 girls celebrating my 25th birthday, so we of course wanted conjoining rooms. I called a few days prior to request that, but was told that I wouldn’t find out if they were conjoining until check-in, and if so, it would be a $60 charge ($10/room per night, 3 nights). We checked in around 7:30pm on Friday night of LDW, and although I was nervous to do the $20 sandwich, I sucked it up and gave it a try. I didn’t target any specific clerk as it was pretty busy and I was directed to a woman who was maybe in her late 20s. I had my ID and credit card ready with the $20 in between, so when she asked for it I handed it to her and said “we booked the two rooms and requested for them to be connected, but if there’s any other complimentary upgrades that would be great” and smiled nicely. She asked if we were celebrating anything and I told her my birthday, and that it was our first time in Vegas. She definitely saw the $20 and started typing away. She managed to get us connecting rooms on the 40th floor with a strip view. Also, one of the rooms was for 4 nights, so she gave us a late check out of 1pm on the last day. I was never charged the $60 fee to conjoin the rooms, so the $20 was worth the upgrade for a high floor with a strip view! Definitely don’t be shy about it, if they have something available they will most likely do everything they can do accommodate your request.

Was this an epic upgrade?
BabySeeb
06/17/2017
Tipped:  $50 Upgraded to  Luxury Suite  from  Luxury Suite 

We booked for super cheap through Hotwire. Because front desk can see if you booked third-party, I was afraid of getting stuck in a bad room.

Targeted young Hispanic girl with glasses. Slid her a 50 between credit card and ID and asked about complimentary upgrades. We didn’t get a room upgrade but were put on the 41st floor with Strip View (which would have cost additional $70 a night). Got super late check out. Also got a free bottle of champagne sent up to us!

Was this an epic upgrade?
Miguel
08/08/2018
Saved:  $Unknown Tipped:  $50 Upgraded to  Siena Suite  from  Luxury Suite 

Was unable to Target a specific clerk but got an awesome guy. Slid him a $50 sandwich and he immediately went to the back to see what he could do. He reappeared and told us that he could upgrade is to the sienna suite for our stay. This room is insane and totally worth the 50.

Was this an epic upgrade?
Allen
08/15/2019
Tipped:  $50 Upgraded to  Bella Suite  from  Bella Suite 

Originally booked a Bella Suite with 2 beds at the Venetian. Going into this I wasn’t expecting much since there were 2 or 3 conventions in town the second weekend of August and the hotel lobby and casino floor were crowded more than usual. I checked in around 5pm on Saturday. I did not target a specific desk person and went to the first available person which was a pleasant young lady. When asking, my exact words were “is there any chance of a complimentary upgrade…specifically a higher floor with a street view?” (Like I mentioned earlier, I wasn’t expecting too much and didn’t want to appear rude and demanding). I was upgraded to the Palazzo tower on the 42nd floor with a decent view of their swimming pools and the fashion show mall…better than staring at the wall of another building. She offered me late check-out but I declined and politely explained that my departure flight would be at 7am so, while greatly appreciated, was not necessary.

She did mention that the Palazzo was newly renovated. I feigned happiness at this since I didn’t want to appear ungrateful but I’ve stayed at the Venetian, Venezia and Palazzo multiple times and most of their rooms are adequate

Was this an epic upgrade?
Derek
10/04/2018
Tipped:  $20 Upgraded to  Unsure  from  Unsure 

Booked a room Sunday night for Monday night on Priceline for $99. Had never been to the Palazzo so no idea what a typical room was like. Wife was concerned but I figured we were only staying one night so what’s the risk. Checked in around 10:45 am Monday figuring we’d have to wait get into the room but at least we could drop off our bags. About a dozen people in line in front of us about at least 8 clerks working. Didn’t/couldn’t target a clerk so just placed the tip in between my cards and handed it over. The clerk asked me if I needed change. I said no, I was hoping you could check for complimentary room upgrades. She didn’t say much but spent a while clicking and typing really fast on the the key board. She never acknowledged that she gave us an upgrade or anything but we were able to check in right away (but it was a Monday in a hotel with thousands of rooms so maybe no big deal), our room was on the 42 floor and over looked the strip (Treasure Island and Mirage) and we didn’t have to check out until 1:00. At the time I didn’t realize that all the rooms in the Palazzo are suites so I was super excited to see our room when we opened the door. Looking at the hotel web site today it looks like we had a Luxury suite (which is the lowest suite level). Looking back, if we did get an upgrade it was just to a higher floor/better view and I don’t believe the clerk ever acknowledged the tip. Overall, very happy with the room but don’t think the tip mattered.

Was this an epic upgrade?