Palazzo

114 Reviews
(866) 263-3001
3325 South Las Vegas Boulevard, Las Vegas, NV89109
95% got a Vegas Hotel Deal
Palazzo Hotel

Palazzo Review Highlights

Recent Hotel Deals & Upgrades

Recent Room Upgrades: 0% 0/0
All Time Upgrades: 95% 88/93

Room Upgrade Reports

NJturtle Power
06/28/2018
Tipped:  $20 Upgraded to  Siena Suite  from  Fortuna Suite 

As a IHG Spire Ambassador member I was expecting the Sienna Suite Upgrade on my two night BOGO cert stay, but for the 3rd night I used my Chase free night from my IHG credit card. I was told in advance that I would have to check out after two nights and downgrade to a standard luxury room. Tipped $25 at check-in about 9:30pm on Saturday and CSR made a quick call extending my Sienna Suite (37-705) for the entire stay! It’s an AWESOME suite…1,200+ sq ft.

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G
10/08/2015
Saved:  $$110 Tipped:  $50 Upgraded to  Bella Suite  from  Bella Suite 

Checked in at 1 PM on a Friday and was directed to a young female clerk. I had a reservation for two connecting Bella Suites and handed over the sandwich with $50 inside.

She stated she was unable to find any other connecting room upgrades but waived the $30 resort fee and $10 connecting room fee as well as giving me late checkout. A decent outcome considering the fees would have cost me $160.

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Jay
07/21/2014
Tipped:  $50 Upgraded to  Standard Suite w/ View   from  Standard Suite 

When I arrived at the Palazzo, there was a small line. There was a gentleman there that was escorting us to each clerk and introducing us so I was unable to pick whom I wanted. My clerk was a young lady and she quickly began the conversation of the purpose of my trip. I explained that we are celebrating our 10yr wedding anniversary and also spoke of some of the things that we had planned to do. She then asked for my credit card and that is when I gave her the “sandwich” with a 50.00 bill. I then asked for any complimentary upgrades. She told me that they were completely booked but to let her look and see what she could do. Completely booked on a Monday with low rates and not very crowded??? Oh well she made two calls and both were unsuccessful. She then told me that she had to speak to her manager. When she returned she told me that I will like the room she was able to give me. She then asked if I needed any change and I told her no. She then handed me my room keys for a room on the 44th floor. When I arrived, I realized I had a Suite w/view which costs 40.00 more per night in which we were staying 4 nights. We had a view of the south strip and airport. It was amazing at night. They also took the 28.00 daily resort fee off as well and added a few coupons for the area. Well worth it in my book.

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Onur
08/03/2018
Saved:  $350 Tipped:  $40 Upgraded to  Luxury Suite  from  Luxury Suite 

Handed the guy at the front desk $40. Immediately got upgraded to a high floor room (44th floor) facing the strip with early check in (we checked in at 11am) and late checkout (until 2pm) waived. Also got one night’s resort fee waived due to a mishap with billing to room at a bar. I’d say that’s a fantastic value. Probably saved approximately $350.

BTW, I was on the fence between Venetian’s and Palazzo’s Luxury Suite. Glad I made the choice to choose Palazzo’s… It’s a far superior product, and as Palazzo is nearly twice as tall, you’re guaranteed to get a “higher” floor room (relatively), even at the most basic rate.

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BabySeeb
06/17/2017
Tipped:  $50 Upgraded to  Luxury Suite  from  Luxury Suite 

We booked for super cheap through Hotwire. Because front desk can see if you booked third-party, I was afraid of getting stuck in a bad room.

Targeted young Hispanic girl with glasses. Slid her a 50 between credit card and ID and asked about complimentary upgrades. We didn’t get a room upgrade but were put on the 41st floor with Strip View (which would have cost additional $70 a night). Got super late check out. Also got a free bottle of champagne sent up to us!

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Kim
09/08/2017
Tipped:  $20 Upgraded to  Bella Suite  from  Bella Suite 

I booked two rooms at the Palazzo over Labor Day Weekend 2017. We were a group of 8 girls celebrating my 25th birthday, so we of course wanted conjoining rooms. I called a few days prior to request that, but was told that I wouldn’t find out if they were conjoining until check-in, and if so, it would be a $60 charge ($10/room per night, 3 nights). We checked in around 7:30pm on Friday night of LDW, and although I was nervous to do the $20 sandwich, I sucked it up and gave it a try. I didn’t target any specific clerk as it was pretty busy and I was directed to a woman who was maybe in her late 20s. I had my ID and credit card ready with the $20 in between, so when she asked for it I handed it to her and said “we booked the two rooms and requested for them to be connected, but if there’s any other complimentary upgrades that would be great” and smiled nicely. She asked if we were celebrating anything and I told her my birthday, and that it was our first time in Vegas. She definitely saw the $20 and started typing away. She managed to get us connecting rooms on the 40th floor with a strip view. Also, one of the rooms was for 4 nights, so she gave us a late check out of 1pm on the last day. I was never charged the $60 fee to conjoin the rooms, so the $20 was worth the upgrade for a high floor with a strip view! Definitely don’t be shy about it, if they have something available they will most likely do everything they can do accommodate your request.

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Ray L
07/02/2018
Tipped:  $20 Upgraded to  Fortuna Suite  from  Luxury Suite 

Checked in ~6pm on a Friday in November 2017, not many people in the check-in line at all, so could not target anyone. Sandwiched the $20 between ID and CC when we walked up and were asked for it. I think the guy asked if it was a tip, and I replied by asking if there were any complimentary upgrades available. We made some conversation while he checked us in.

Eventually after he checked us all in, he brought out a binder, showed us the room we originally booked, then showed us the room we were getting instead. Super nice guy and seemed to know the drill – loved our upgraded room.

Was this an epic upgrade?
John
03/16/2018
Saved:  $hundreds Tipped:  $40 Upgraded to  Fortuna Suite  from  Luxury Suite 

Slipped our guy $40 and a big grin appeared. He said he would be happy to take care of us. I said it was our anniversary and wondered if there were any complimentary upgrades. Also said if there weren’t any… what would really be nice is a late checkout since our flight left in the evening. We got Both!

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Mike M.
09/30/2015
Tipped:  $20 Upgraded to  Luxury Suite  from  Luxury Suite 

Young female clerk. Seemed new. I enquired about complimentary upgrades and presented the sandwich. She sat the $20 aside and said if I was happy with her service i could tip her later. No upgrade.

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Lyn
07/09/2014
Tipped:  $40 Upgraded to  King Luxury Suite with View  from  King Luxury Suite 

So..Yaaaay…It worked for me!!!!!

See below for the inside scoop and additional tips to save.

My hubby, mom, and I are here at the Palazzo staying for 4 nights . We booked two King Luxury Suite rooms (Non-connecting with the special offer discount code). NOTE: There is always a discount code offered so can get the lowest rate available at that time. Also if the rate drops any lower between the time you book you call and request an adjustment. Be sure to tell the rep if you are visiting for a special occasion…(i.e. birthday, honeymoon, etc..) it can help with your request for upgrades.

The days we planned our trip just so happened to be the same time as a big conference hosted by the Venetian. So in this case the Palazzo was cheaper.

I had already done my research and learned about what worked for others. So here’s how it happened for me:

We arrived at 1pm and of the three checking in, I was the most comfortable at asking for the upgrade and it was my birthday on top of that. I had my family wait off to the side and I proceeded alone. I was a little nervous at first because I got not one rep, but two as one lady was being trained. The ladies were young and very nice. I walked up with a big smile and provided my name and confirmation number. Once they requested my ID and CC, I gave a $40 sandwich ($20 per room) and asked if they had any complimentary upgrades. She kindly she said,” Thank you and yes, let me see what I can do”. She started typing away and told me that the inventory was very tight due to the conference. I was upgraded to two connecting King Luxury Suite with view and able to check in early. She waived our resort fees and provided us with a late checkout.

I truly believe I would have gotten a better room upgrade if available. So in all I was able to:
1) Check in early
2) Avoid the connecting fees ($160 saving)
3)Good view
4) Resort Fees waived
5) Late Checkout

So happy it worked for us!! I plan to do this every time.
Vegas runs in tips…you can’t go wrong.

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