As a IHG Spire Ambassador member I was expecting the Sienna Suite Upgrade on my two night BOGO cert stay, but for the 3rd night I used my Chase free night from my IHG credit card. I was told in advance that I would have to check out after two nights and downgrade to a standard luxury room. Tipped $25 at check-in about 9:30pm on Saturday and CSR made a quick call extending my Sienna Suite (37-705) for the entire stay! It’s an AWESOME suite…1,200+ sq ft.

Prestige lounge check in at around 10am on a Friday. Didn’t exactly target a clerk but the clerk who served us wasn’t the manager and looked quite frumpy. On the face of it, I thought she would be receptive. I slipped $50 in with my passport whilst mentioning that we were celebrating a wedding anniversary (true) and that if she could make our stay extra special we’d be very grateful. She took the money without blinking and hurriedly said that she could definitely help us out…

Well.

She did sweet FA. No room upgrade, no reduction of resort fees. Nada. Very disappointed.

Tuesday, April 24 approximately 1pm.
I didn’t target any particular clerk, I went to the next available clerk, that I was directed to.
I slid the clerk $50 under my license, and asked if there were any upgrades she could provide for the 2 Luxury suites I booked for 4 days. It was my father in law’s 74 birthday. I then told her if upgrades weren’t available, I would prefer a very late checkout. She told me my rooms were not ready, but I would get a text when they were finished.
This is what I recieved when I walked into the room:
A strip view for both rooms
A 2pm checkout for both rooms
A mini fridge in each room
One daily resort fee removed for each room.

Checked in initially at the wrong registration desk, as we had upgraded to the champagne check-in on the concierge level. First registration person just gave us the money and told us where we were supposed to go. Got to the right location on the concierage level around 4:00 p.m. on a Sunday. When he asked for license and credit card, we gave him the sandwich and he immediately started typing away, ultimately hooking us up with a massive room. Granted we were there in mid/late February from Sunday through Wednesday so not exactly a busy time but still, it worked and was well worth the $50.

Slipped our guy $40 and a big grin appeared. He said he would be happy to take care of us. I said it was our anniversary and wondered if there were any complimentary upgrades. Also said if there weren’t any… what would really be nice is a late checkout since our flight left in the evening. We got Both!

I didn’t target a specific clerk. Walked up to the line at 2:30 and asked the guy by the ropes what time check in was. The guy told us that check in is at 3, but if we wanted to, we could stand in line to get pre-registered. I was directed to a stocky asian front desk guy. I handed him a $50 bill sandwhiched between my driver license and credit card. I honestly didn’t expect an upgrade since I was staying on a comp room offer already. He told me he will make sure to make our stay as memorable as possible since i told him this trip was a getaway for our family. My mom’s jaw dropped to the floor when I opened the door to our room. Now I am sitting in the Siena Suite trying to figure out how to convince my mom that i’m not a drug dealer.

Booked 3 bella rooms in total for a bachelor/ birthday party. We arrived at about 9:30 pm on Thursday night. No one was in line and went to the first lady that called me over. Slipped the $50 between my passport and credit card and simply asked for any complimentary upgrades she could give me. I asked if she had any crazy suites and heard about awesome customer service they provide at the Palazzo. 5 minutes later, I got my resort fees waived, the Lago suite with a pool table and 2 roll away beds all for free. No other questions asked! What an amazing upgrade!!

We arrived around 11:30pm due to flight delay on Nov 17, Friday. The hotel had a huge line up so we were just standing in line and going to try out luck with anyone there.

It was our first time to Las Vegas and I was traveling with my boyfriend. We booked 3 nights on Expedia. When we arrived at the counter, a mid-age gentleman greeted us and asked for our passport. My boyfriend told him that it was our first time in the city and it is also for my birthday celebration which was in 2 days. We put the $50 between our passport and asked if there is anything he can do to make our trip more enjoyable. He then checked his computer and told us he will see what he can do. After checking on the computer, he went to the back room and told us that he needed to check on something. We waited for about 5-7mins at the counter then he returned with bottle of water and told us the room is ready.

He told us the room is in Palazzo (we booked Venetian) which is fine with us. Then he showed us a book with suite diagrams which we didn’t paid too much attention to since we were both exhausted. When we went up to the room (48floor), we were blown away.. the room was huge, we later found out that it was a Lago suite (the room would have cost $600 per night). The room has a pool table, 2 washrooms (1 was full bath with a jacuzzi)!

Booked a suite and paid extra for a premium view. Booked online directly through their website, and showed them my confirmation. According to the manager, my reservation was lost due to their recent change to a new software operator in charge of their website- so I had no reservation. This was after 50 minutes of standing at the desk while the manager was on the phone. Eventually he made me a new reservation, and said “for your inconvenience today I’ll upgrade you, but only charge the basic room rate.” I went up to my room to find it was only a basic room, facing away from the strip towards the golf course behind Wynn. The manager blatantly lied after wasting an hour of my time (and the girl who I originally tipped kept the $20). So I booked a premium view and mentioned I would pay extra for it, and was then “upgraded” to a room without a view.
The hotel is very nice, but the service severely hindered the experience for me. Beautiful place, but I won’t be staying here again. I tipped, I waited for an hour, and was downgraded.

I booked two rooms at the Palazzo over Labor Day Weekend 2017. We were a group of 8 girls celebrating my 25th birthday, so we of course wanted conjoining rooms. I called a few days prior to request that, but was told that I wouldn’t find out if they were conjoining until check-in, and if so, it would be a $60 charge ($10/room per night, 3 nights). We checked in around 7:30pm on Friday night of LDW, and although I was nervous to do the $20 sandwich, I sucked it up and gave it a try. I didn’t target any specific clerk as it was pretty busy and I was directed to a woman who was maybe in her late 20s. I had my ID and credit card ready with the $20 in between, so when she asked for it I handed it to her and said “we booked the two rooms and requested for them to be connected, but if there’s any other complimentary upgrades that would be great” and smiled nicely. She asked if we were celebrating anything and I told her my birthday, and that it was our first time in Vegas. She definitely saw the $20 and started typing away. She managed to get us connecting rooms on the 40th floor with a strip view. Also, one of the rooms was for 4 nights, so she gave us a late check out of 1pm on the last day. I was never charged the $60 fee to conjoin the rooms, so the $20 was worth the upgrade for a high floor with a strip view! Definitely don’t be shy about it, if they have something available they will most likely do everything they can do accommodate your request.