MGM Grand

214 Reviews
(877) 880-0880
3799 Las Vegas Blvd S, Las Vegas, NV89148
58% got a Vegas Hotel Deal
MGM Grand Hotel Las Vegas

MGM Grand Review Highlights

Recent Hotel Deals & Upgrades

Recent Room Upgrades: 0% 0/0
All Time Upgrades: 58% 116/199

Room Upgrade Reports

Stephanie
04/23/2013
Tipped:  $20 Upgraded to  NEW! Grand Premier View Queen Room   from  NEW! Grand Queen Room 

Our clerk was a youngish Indian man, very nice. Just slid the money to him in the sandwich and asked if he could check to see if any complimentary upgrades were available. He upgraded us to a strip view with 2 comped buffets. The website states this room is $5 more per night, so with the buffets we considered it ok. It wasn’t a suite, but it was a little better than we had booked, and our room was nice.

Was this an epic upgrade?
Les
12/15/2011
Tipped:  $50 Upgraded to  View  from  Deluxe King 

I checked in at airport and tried a $50 dollar sandwich. I mentioned that I was celebrating my 50th birthday and was hoping that with recently reburbished rooms and suites that were not available when I booked (but were now) I could get a good upgrade for the sandwich. I also mentioned that 6 other rooms were booked by people coming to celbrate with me.

We ended up with a great view on the 28th floor. We faced north so we could see the strip from City Center to the Mirage and could see the Bellagio Fountains. Wow!

And the guy gave me my $50 back.

So I asked if I could ensure my guests were close by. He was able to accommodate – which turned out to be great because different elevators go to different floor groups so I wouldn’t want people to have to take two elevators to visit one another (of course everyone had to see our view). I ended up giving the guy a $20 and enjoyed our stay.

Was this an epic upgrade?
JT
09/23/2011
Tipped:  $20 Upgraded to  top floor strip view, early check in, late check out  from  standard 

This was our very first trip to Vegas.
It was 0800, we had the earliest flight in, was worried we wouldn’t be able to check in. Arrived at MGM Grand, no lines at all, but only two clerks open, a guy and an Asian gal, so after reading alot on this site, I chose the Asian gal.
I handed her my “sandwich” and before I could ask for any complimentary upgrades, she said, “Oh, there’s money in here, what is it for?” So I said it was hopefully for her “excellent customer service” and she laughed and said “Ok”.
She told us our reserved room was not ready and regular check in started at 3pm, but if we didn’t mind a strip view on a higher floor……mind?!…….she had a room that was ready now! So we went from a 4th floor unknown view, to a strip view on the 28th floor! We were far enough from the elevator that is was wonderfully quiet! And we got the early check in and she arranged for a 2pm check out, since our flight wasn’t until 5pm. We later read that each of those features were available for purchase for $20 each (strip view, early check in, late check out) so at minimum we saved $40 there and got the 28th floor (out of possible 29) instead of the 4th floor.
After all that, she picked up the money and asked if we still felt she should keep it or if we would like it back! How cool was that, but we definitely told her she totally deserved it and that made her smile! Excellent experience and I will try it every time now!

Was this an epic upgrade?
Kent McHenry
08/06/2011
Tipped:  $50 Upgraded to  Tower Deluxe Queen (Strip View upgrade)  from  Tower Deluxe Queen 

Checked in at airport, there were no other customers at the desk. It was about 7:30 PM and I chatted up the lady at the counter about how dead it was. She appeared to be in her mid 20’s and she said that the crowd had just left, and that they had just been swamped a few minutes earlier.
I commented that I must have come at just the right time and handed her my ID and credit card with a $50 “sandwiched” in between.
I went for the $50, because honestly I don’t think $20 will get you where it used to. Plus the 50% success rate that MGM has on this site made me go for the bigger bucks in hopes of a return. In addition, we were staying for six nights.
I gave the old: “Do you have any complimentary upgrades available?” as I handed her the sandwich.
She smiled noticeably and raised her eyebrows a bit as she deftly placed the $50 next to the keyboard, also setting my ID and credit card down and began typing away.
After a couple of minutes, she apologized for not having any suites available to upgrade me to, and then walked over to who I assumed was her supervisor and wrote a few things on a pad of paper, because her supervisor was on the phone.
Her supervisor looked it over and nodded.
She returned to the computer and told me that she could upgrade my room to a strip view, which was $25 more according to her.
She then pulled out two cards (I was visiting with a guest), and told me that we could have a free buffet (breakfast, brunch or lunch only) at any of the M-Life casinos for every day that we were there.
This buffet pass included the MGM, Mandalay Bay, Luxor, Excaliber, Mirage, Aria, Monte Carlo & Circus Circus.
She then also handed me two complimentary admission cards to their two night clubs, Tabu and Studio 54. These were good only Mon-Fri.
She also said something about discounts to all shows at the MGM, but I didn’t plan on attending any and honestly don’t know if there is already a discount for anyone staying at the hotel anyway.
She was handing me all my things and asked if there was anything else that she could do for me today.
I decided to push for a refrigerator for the room, saying something on the order of: “Is there any way I could get a refrigerator for the room?”
She nodded immediately and told me that there would be one waiting for me in the room, comped for “medical reasons”.
I thanked her and left.
All in all, it was the best $50 I spent in Vegas and would do it again in a heartbeat.
Although I didn’t get a significant room upgrade (are you really there to spend time in your hotel room anyway?), the buffet comps made it a sound investment.
We ate at a different buffet everyday for nothing but the cost of a tip. We would have spent an estimated $200-$300 on those meals.
Also, the refrigerator was a nice option. This is normally a $35 a night charge at MGM. So that boiled down to $210 freebie. We kept our bottled water and booze nice and cold at no charge.
I did not use the club passes, as that’s really not my scene anymore. But all in all, I estimate that I spent $50 for services that I took advantage of that totaled $410-$510.
For those that cringe at the idea of handing over a $50 instead of a $20, I can say I don’t think I would’ve gotten what I did with a $20.
It was a great start in my first night in Vegas, winning on my $50 check-in bet! 🙂

Was this an epic upgrade?
Phil
07/07/2011
Tipped:  $0 Upgraded to  Hollywood Suite  from  Celebrity Spa Suite 

Just came back from my weekend stay at MGM Grand. Came to the check-in desk and looked at the workers helping guests and found a young lady in her mid 20’s. Started conversation off asking her how she was doing, has it been a busy weekend for them, blah blah. I was going to do the sandwich but there were so many other staff around that i thought it would be inappropriate and ruin any chance of an upgrade. instead i kindly asked if there were any comp upgrades available and she quickly began looking. found a room and spoke to her manager for a second and they were able to give me a Hollywood suite (the suite above the Celebrity suite). I gladly took it and thanked her. I dont remember her name but she was very sweet and helpful.

IMO its better to start a conversation that will make the worker comfortable with helping you if you ask. the $20 sandwich can give the wrong idea (bribe?) and blow any chance of an upgrade.

Was this an epic upgrade?
Phil
07/07/2011
Tipped:  $0 Upgraded to  Hollywood Suite  from  Celebrity Spa Suite 

Just came back from my weekend stay at MGM Grand. Came to the check-in desk and looked at the workers helping guests and found a young lady in her mid 20’s. Started conversation off asking her how she was doing, has it been a busy weekend for them, blah blah. I was going to do the sandwich but there were so many other staff around that i thought it would be inappropriate and ruin any chance of an upgrade. instead i kindly asked if there were any comp upgrades available and she quickly began looking. found a room and spoke to her manager for a second and they were able to give me a Hollywood suite (the suite above the Celebrity suite). I gladly took it and thanked her. I dont remember her name but she was very sweet and helpful.

Was this an epic upgrade?
Garden Gnome
04/09/2011
Tipped:  $20 Upgraded to  West Wing King  from  regular double room 

Checked in at the airport desk. There were two males on duty. Issued the sandwhich and asked for comp upgrade. Clerk checked, while leaving $20 on desk. Two upgrades were offered, one of which was West Wing King – I took that one as it was more modern according to the clerk.
Clerk took the time to thank me for the tip, which is most important in my opinion.

Was this an epic upgrade?
Eric
03/27/2011
Tipped:  $20 Upgraded to  Grand Tower Room  from  Grand Tower Room 

Received a couple of comped rooms from MGM Grand. They told me via email that they were a Grand Tower Room. Arrived about 4:30 on a Sunday and got put in a line by a MGM employee. Got moved to 2 other lines and finally got to a human. I pretty much knew I was doomed as it appeared the manager was standing right behind her. I tried anyways and was told they had no “complementary” upgrades, but could upgrade me for a fee. I told her no thank you. He did not take my $20, and the room they provided was a nice room. In my opinion, it is always worth a shot.

Was this an epic upgrade?
hans s
03/10/2011
Tipped:  $20 Upgraded to  terrace suite  from  one bedroom suite 

we heard about the sandwich and thought we would try it. we booked a one bedroom suite through the mgm website. when we checked in a slid the guy at the counter the 20 bucks. he went to the back for a little while and came back giving us a terrace suite with balcony, a bottle of wine and some dinner comps. we paid 700 bucks for a 5600 dollar room. well worth 20. btw we did it again this past march and booked a regular room and got upgraded to a spa suite.

Was this an epic upgrade?
Brian
01/04/2011
Tipped:  $20 Upgraded to  Two queen w/ high floor and Strip view  from  Two queen room 

Checked into the airport with a guy named Phil. He was polite and very nice even after handing him the ID/cash/Credit Card sandwich. I asked if there were any free upgrades and he said he would give it a look. After about a minute he handed back the cards AND cash then told me he had given us a room on the 22 floor with a great view of the strip. Even though we didn’t get a suite upgrade we received a very nice view and I got to keep the twenty bucks. Not bad if you ask me!!

Was this an epic upgrade?