MGM Grand

214 Reviews
(877) 880-0880
3799 Las Vegas Blvd S, Las Vegas, NV89148
58% got a Vegas Hotel Deal
MGM Grand Hotel Las Vegas

MGM Grand Review Highlights

Recent Hotel Deals & Upgrades

Recent Room Upgrades: 0% 0/0
All Time Upgrades: 58% 116/199

Room Upgrade Reports

Sarah Jane
02/13/2018
Saved:  $Atleast $220 Tipped:  $40 Upgraded to  Grand Queen Room  from  West Wing King Room 

Booked a surprise 40th bday trip thru expedia for my boyfriend this year-his bday falls just a couple days before Valentines day so everything was pretty full with regards to rooms and bookings. I booked for Feb. for 4 nights-Thurs thru Sun. We checked in at 6:30 pm on Thursday. We did not target a particular clerk-just went to the next one available-which was a younger lady clerk. We began chatting and I handed her the $40 sandwich. She took the $40 out and set it on the edge of the raised counter-closest to her-never saying a word about it. At this point I was thinking that the whole thing was a fail. I then asked if our room had a strip view? I explained that I had requested this but saw that we had a run of the house king. She asked if we would be ok with a queen? If so she would be able to give us a comp upgrade to a much better room? We said sure-sounds great! She handed us our keys & off we went. It wasn’t until we were on our way to the elevators that I realized she had upgraded us to a grand queen room on the 28th floor with a beautiful strip view. She never did say a word about that $ that was just sitting there, so neither did we. When we left the desk for our room, we just left it (it was very close to her on the counter) and I’m sure she swiped it up. Im thinking there may have been a couple reasons she did that with the $. One: she was testing us to make sure that the $ wasn’t accidentally placed there between the cards somehow. Setting it there like that gave us the chance to grab it back if it was done by accident. Two: I think the clerks there are allowed to take tips (for excellent customer service of course) but not bribes/tips while in the act of booking the room. I think it was a combo of two reasons above that she did it this way but either way-this sandwich worked.
We went from a West Wing (ahhh the horror) King on the 10th floor to a Grand Queen on the 28th floor in the tower w/a beautiful strip view.
Keep in mind too that this was Valentines weekend. Valentine’s falls on a Wednesday this year so everybody was taking their trips this Weekend during our stay. With that in mind-$40 bucks still got us a decent upgrade-worth Atleast $220 had we booked the grand queen.
I can only imagine if we checked in for a Sun-Thurs trip, on a non holiday and tried $100 sandwich-which is EXACTLY what I will do next time.
I was so nervous to try this-I had never done this before and I gotta tell ya-this was empowering and I won’t ever check in without doing this in the future. Thanks for all the other shared stories on here guys! They really helped me get up the nerve to try it & so glad I did.

*Also- I purposely wasn’t super descriptive of the front desk clerk that assisted us. They can get fired for this sort of thing from my understanding but what I will say is that this particular clerk (or Atleast her description type) has been mentioned thruout reviews on here for mgm grand.

Was this an epic upgrade?
Niz
06/25/2018
Saved:  $120 Tipped:  $50 Upgraded to  Grand Queen Room  from  West Wing King Room 

It was early evening about 7pm when we arrived. We were a party of 8 and all checked in all 4 rooms together. We each slipped in $50 between our id and credit card and asked if there were any complimentary upgrades. She said let me have a look , Put us all in the grand tower with strip views. And she said is the tip for her and we all said yes. We stayed for 6 nights. We did ask for a breakfast voucher or can she do something on restore fees but she said she couldn’t.
Best $50 spent in Vegas ! Will definitely try it again.

Was this an epic upgrade?
Nick
09/15/2017
Saved:  $$700 Tipped:  $100 Upgraded to  Skyline Marquee Suite  from  Grand Queen Room 

My wife’s best friend was having a milestone birthday and we booked a week at an all inclusive Cancun resort, however, due to hurricane season the weather turned out to be awful and we cancelled our trip to Mexico and booked a shorter stay in Las Vegas. We arrived at MGM around 4pm on a Monday afternoon and there was a fairly short check in line ahead of us. I didn’t target any specific desk clerk and was directed to a mid 30s male behind the counter. I told him we had two rooms booked with another couple and slid the sandwiched bill to him, briefly explained the Mexico trip cancellation and said “I was wondering if you have any complimentary EPIC upgrades for us that would put us in the penthouse and make you a hero to the birthday girl.” He took the sandwich and said let me see what’s available. I responded by saying “I’m hoping that since we are here for 3 week nights there’s something awesome available.” He confirmed we were checking out on Thursday morning and said “I think you’ll be happy with this room, it’s high and has a nice view of the strip.” We got our keys and headed to the room. He upgraded us from two separate standard queen rooms to a 1500 square foot marquee suite with to separate king bedrooms, two 5 piece bathrooms, floor to ceiling windows with automated curtains, 4 TVs, and a wet bar. The view of the strip was great and for $16 dollars per night per couple we upgraded from a $185 dollar room to a $600 dollar a night suite. All told, between the two couples we got an awesome upgrade for $50 each and saved over $700 by the time you figure in resort fees and taxes. Yes, I paid more than $20 but with 2 couples I felt it was worth it and we got a smoking deal, well worth the $100. This was my first time trying the trick and I’ll surely do it again next time we go.

Was this an epic upgrade?
Harris
01/16/2017
Saved:  $$60 per night Tipped:  $20 Upgraded to  Unsure  from  Grand Queen Room 

Came in town on New Years Day at about 3pm, the line was long but waited 47 minutes to try the trick. Got a really nice dude, gave him the sandwich, asked if there were any complimentary upgrades, and he went looking. My brother and I had only booked a Grand Queen, and the clerk moved us into a Stay Well Accessible Executive Queen, which is bigger, and gave us a lounge and personal concierge. We used the concierge to book our party of 11 at d.Vino at Monte Carlo one hour prior to eating. Well worth the $20!

Was this an epic upgrade?
Siyu Yang
02/09/2019
Tipped:  $20 Upgraded to  Unsure  from  Unsure 

Booked Grand King, upgraded to Strip View Grand Queen I guess? 2 days of stay. Not a best upgrade, but just enjoyed the first time experience on this trick. Checked in at around 12:30 AM on a Friday night/Saturday early morning. Concert going on that night (Jay Chou, one of the most popular Chinese singers). A lot of people waiting in line for checking in. Do a sandwich trick after he asked for ID, and asked is there any room upgrade. He walked away and talked to his manager, came back saying there might be no room for upgrade and returned $20 back. Then he gave us two small bottles of water, walked away again and came back saying we got green light. He saw we were holding the $20 and he said “I’ll take that at the end.” Everything went great and we did a handshake (not in Chandler Bing’s way) and gave him the bill. Awesome experience!

Was this an epic upgrade?
Patrick Olson
08/27/2018
Tipped:  $20 Upgraded to  Unsure  from  Unsure 

I didn’t see the options listed, but I booked a standard room and was upgraded to a Stay Well room. I didn’t select a particular clerk, I just went with the next available and was friendly!

Was this an epic upgrade?
Alex H
05/06/2018
Tipped:  $20 Upgraded to  Unsure  from  Unsure 

Gave the the 20$ Sandwich and asked kindly for a nice and decent room as we stayed 3 nights. The lady found the 20 looked at me funny and put it back on the desk, only using my ID and credit card. Apparently no upgrade available or she refrained to take it because of another colleague standing nearby? Or I might have failed 😉

Was this an epic upgrade?
John
08/10/2016
Tipped:  $20 Upgraded to  West Wing King Room  from  West Wing King Room 

Gave the the 20$ Sandwich. The lady looked at me funny and gave the 20 back. She then asked if I would like to pay for an upgrade.

Was this an epic upgrade?
Matt W
11/09/2010
Tipped:  $40 Upgraded to  West Wing King Room  from  West Wing King Room 

Me and my friend approached a new counter which had only opened for a few moments. 2 Couples infront of me got checked in then I approached the desk. The lady seemed nice, I’d say around late 20’s, Black, 5″5ft, Curly shoulder length hair. I said we are here to check in and gave both my passport, credit card, booking information and $40.00 in my passport sticking out. She bagan typing away and looked and smiled at me, I thought yes I’m in! I asked if there was a chance of a complimentary upgrade to which she said yes there would be, she typed away and said there is a suite for only $27.00 extra per night, I again said again any complimentary upgrades to which she said no she could not do that and handed by my $40.00.

Was this an epic upgrade?