Arrived at roughly 9pm, I didn’t target anyone specific but had the $20 sandwich ready and handed it over to the lady (she was 25ish). I didn’t say anything but she offered a room upgrade and then covered our $70 parking fee and the room upgrade was covered as well. She also took off the resort fees and the room deposit!
I gave the $20 but they didn’t have any upgrades, so…
She refunded my resort fees, free parking, and free early check in.
Came up on +$88!!
Busy day, big convention coming up on the MGM, Thursday 4pm, young female clerk in her mid 20’s, had booked a room for 2 for my parents, I decided to join the trip last-minute. Told her that straightforward while giving her the sandwich. Looked at me a little scared and gave the sandwich back. I asked for a complimentary upgrade but she told me they were overbooked. Got a Royal Tower room on the 9th floor with a view to Tropicana (not sure if that’s considered a good room), and when I asked for an extra room key she told me that if she did that she’d have to add my name to the room and that it’d be $30 extra per night. I okayed it and still gave her the $20 tip.
I was a little nervous as I approached the front desk at Excalibur but once I saw the young woman who would be checking me in I was immediately at ease. Young female, professional, smiling, pleasant. It was about 9pm on a Monday evening so it wasn’t terribly busy.
She asked my name, and after telling her I immediately displayed my credit/$20/ID sandwich while asking if any complimentary upgrades were available.
The young woman smiled and asked me to place my money on the counter and offered me a room with a view in the Royal Tower and on a higher floor.
I hope anyone traveling to Vegas comes across this site and realizes that this is how Vegas works. Tip friendly, be friendly, and have some manners. It makes a big difference in how you’re treated.
It didn’t matter to me if I got an upgrade or not as long as I was able to get any 2 of the possible 8 views. The hotel is essentially a square with 4 views inside and 4 outside. I just wanted to either face Vegas Blvd (east) or the pool (west). With the twenty, laying on the counter after she picked up my ID cards, I was told upgrade not available and After all that I got an inside facing room. She had taken the bill and said thanks before giving me the room. I had to go back and get someone else to give me the room I wanted. I had other issues with the hotel which I notified mngt to address and was told they would address my concerns. They sent me a message about using a discount code for future stay but there’s no guarantee if issues would be addressed or what that code would provide for me. I wouldn’t stay there again unless it was free. Bad enough I paid resort’s fee and the only thing that would have been worth it was to swim in the one of the four pools they have that be utilized for laps. It was closed “for the season “ last week in August?, when in actuality they didn’t have enough lifeguards. Sad. I found other places to swim.
I got a younger gal, and I was nervous. I had the money in between the cards and set it up there while making small talk. She immediately took the money out and slapped it back on the counter in front of me. I asked if there was any complimentary upgrades, and she said, no but you can pay for an upgrade. Total fail.
I gave her 20 USD and asked for complimentary upgrades. She said, she’ll have a look and offered me a room upgrade to a better room in the 21st floor.
It was a Wednesday evening. Me and my friends arrived for a small conference. We were greeted by the next available clerk who asked me for my ID. I took my ID and credit card with the tip sandwiched in between. The clerk only took my ID so I asked if there were any complimentary upgrades available. He said at the moment no and offered an upgraded room for extra charges which I declined.