It didn’t matter to me if I got an upgrade or not as long as I was able to get any 2 of the possible 8 views. The hotel is essentially a square with 4 views inside and 4 outside. I just wanted to either face Vegas Blvd (east) or the pool (west). With the twenty, laying on the counter after she picked up my ID cards, I was told upgrade not available and After all that I got an inside facing room. She had taken the bill and said thanks before giving me the room. I had to go back and get someone else to give me the room I wanted. I had other issues with the hotel which I notified mngt to address and was told they would address my concerns. They sent me a message about using a discount code for future stay but there’s no guarantee if issues would be addressed or what that code would provide for me. I wouldn’t stay there again unless it was free. Bad enough I paid resort’s fee and the only thing that would have been worth it was to swim in the one of the four pools they have that be utilized for laps. It was closed “for the season “ last week in August?, when in actuality they didn’t have enough lifeguards. Sad. I found other places to swim.
Arrived at roughly 9pm, I didn’t target anyone specific but had the $20 sandwich ready and handed it over to the lady (she was 25ish). I didn’t say anything but she offered a room upgrade and then covered our $70 parking fee and the room upgrade was covered as well. She also took off the resort fees and the room deposit!
Busy day, big convention coming up on the MGM, Thursday 4pm, young female clerk in her mid 20’s, had booked a room for 2 for my parents, I decided to join the trip last-minute. Told her that straightforward while giving her the sandwich. Looked at me a little scared and gave the sandwich back. I asked for a complimentary upgrade but she told me they were overbooked. Got a Royal Tower room on the 9th floor with a view to Tropicana (not sure if that’s considered a good room), and when I asked for an extra room key she told me that if she did that she’d have to add my name to the room and that it’d be $30 extra per night. I okayed it and still gave her the $20 tip.
I got a younger gal, and I was nervous. I had the money in between the cards and set it up there while making small talk. She immediately took the money out and slapped it back on the counter in front of me. I asked if there was any complimentary upgrades, and she said, no but you can pay for an upgrade. Total fail.
I gave her 20 USD and asked for complimentary upgrades. She said, she’ll have a look and offered me a room upgrade to a better room in the 21st floor.
I gave the $20 but they didn’t have any upgrades, so…
She refunded my resort fees, free parking, and free early check in.
Came up on +$88!!
It was a Wednesday evening. Me and my friends arrived for a small conference. We were greeted by the next available clerk who asked me for my ID. I took my ID and credit card with the tip sandwiched in between. The clerk only took my ID so I asked if there were any complimentary upgrades available. He said at the moment no and offered an upgraded room for extra charges which I declined.
I was a little nervous as I approached the front desk at Excalibur but once I saw the young woman who would be checking me in I was immediately at ease. Young female, professional, smiling, pleasant. It was about 9pm on a Monday evening so it wasn’t terribly busy.
She asked my name, and after telling her I immediately displayed my credit/$20/ID sandwich while asking if any complimentary upgrades were available.
The young woman smiled and asked me to place my money on the counter and offered me a room with a view in the Royal Tower and on a higher floor.
I hope anyone traveling to Vegas comes across this site and realizes that this is how Vegas works. Tip friendly, be friendly, and have some manners. It makes a big difference in how you’re treated.
I am not an advertiser this is just my first time going to Vegas ever. Excalibur has a pretty great offer on smartervegas if u give them your email. You get extremely low rates, and a complimentary room upgrade as part of the promotion. I booked the contemporary room for very cheap it was only $2 more a night than that ugly basic room! Also i recommend every one to try because it worked for me to call and get your extra person fees dropped. Im a college student and it saved $160 which just means more for drinks and gambling 🙂
Of course like most people, I expected to be too chicken to do this. But ended up doing it anyway.
It was for a four day visit with my son. I have been in Vegas many times, but at 37, it was his first visit to Vegas. I explained to him that I just might try “the sandwich”.
When we arrived at the front desk getting the first available clerk, I thought what the heck, I’m going to try it. So, I put a folded up twenty under my credit card and slid it towards the clerk. While I did that, I asked if there was a complimentary upgrade available. The clerk glanced at the credit card, noticing the money underneath it and said “I’ll see what I can do”. I looked at my son and he looked at me, rolled his eyes and when we looked back at the credit card, the money was gone. Just slightly sticking out from under the keyboard. After some searching, the clerk came up with a room that turned out be perfect. A higher floor (24) with a strip view, large screen TV, a sitting area in the room and a granite counter top in the bathroom. Couldn’t have asked for more. This was on a Saturday night with a giant thing happening at the Tropicana, right across the Boulevard!