We arrived at 2 PM & the reservation lines were packed. Didn’t really have a choice as to which clerk we would get. Originally booked two wheelchair accessible rooms online and it wouldn’t allow us to choose which tower we were in. We only wanted one wheelchair accessible room and one regular room but we were afraid it would be in 2 different towers so we just reserved 2 wheelchair accessible rooms online. Once I got email confirmation I saw that both rooms were in the Roman tower. Upon arrival to the hotel we had to wait in line about 20 minutes. As it happened when we got to the front of the line a male manager was standing in close vicinity to our clerk, So we were nervous to even try this. I instructed my husband put a $20 bill between his drivers license and the credit card and he handed it to the clerk and told her online it didn’t give us a choice of which tower we were in and would it be possible to upgrade our rooms. She said she would check and placed the $20 bill back on the counter in front of us. We also told her we only actually wanted one wheelchair accessible room but since we wanted to be in the same tower we couldn’t book it that way online. She typed for a few minutes and told us she had upgraded rooms available & told us she could put us in 1 wheelchair accessible deluxe room with 2 queen beds & 1 deluxe room with two queen beds, both in the Augustus Tower & just down the hall from each other. Both of the rooms were absolutely huge. Our room had a spa tub and a walk-in shower and had a beautiful view of the Bellagio fountains & the strip. The wheelchair accessible room was also huge and had a view of the other side of the strip, no bathtub, but instead a shower with a pulldown wheelchair accessible seat in it. Under the vanity there was another free standing portable wheelchair accessible seat that could actually be put in the shower or used to sit in front of the vanity. The first night all six of us ordered room service and sat looking out the full length window watching the Bellagio fountains! It doesn’t get any better than this!
I had a female clerk, when I went up she said hey are you checking in and I said yep the name is Barnes, she said great can I have your ID & credit card. I handed it over, with $20. She said right away, ok, let me check. Then we chatted about why I was in Vegas what shows I was seeing etc, and she said right I’ve upgraded you to a Palace Tower Premium Room, with a Jaccuzi bath tub, Jack and Jill shower and great view, up high so you can see and it’s over three times the size of the room you had booked. This took me no time at all and no effort, may be it would have been awkward if she said no, but actually, the fun of it was almost as good as the upgrade!
A young women waved me up as next in line. Checked in about 4pm on Monday. I had credit card, drivers license& $20 between. Asked if there were any possible complementary upgrades today. She smiled put the $20 aside and said it was up to her own discretion and I said no problem and she gave me a beautiful suite with a view overlooking the strip. She was extremely polite as I was to her.
Done this at Caesars twice now and it worked both times. First time was an older Persian man in his late 50’s. This time it was a younger asian man, maybe around 25. I would keep doing this at Caesars because it always seems to work. Each time I’ve booked a basic room and have been upgraded to the jr suite. About 650 sq feet with separate living room and jacuzzi tub with a tv in the bathroom!
It was a sunday afternoon on superbowl weekend, long lines….I was on a business trip and company had reserved the room to the basic standard room. Put the $20 between the credit card and DL, and they guy asked if I wanted anything, and I told him a complimentary upgrade, and he was cool, was talkative and put me in the newest tower, with a nice larger room.
Checked in around 10 p.m. on a Tuesday night. Our flight from Dallas had been delayed three hours and we had missed a dinner reservation. Needless to say, we were pretty tired – but the front desk clerk made quick to cheer us up.
Walked up to the counter and presented her with the sandwich – credit card, $100 bill and ID. Her eyes immediately lit up and she started typing away at her keyboard. She eventually said “hold on, I’m going to go speak with our inventory manager.”
She left for about 15 minutes, came back and said she needed to speak to the supervisor. After another 15 minutes she came back, broke out a book of Caesar’s rooms and showed me where we were staying – the Augustus Spa Suite on the 40th floor overlooking the north end of the strip.
1,200 square feet with two bathrooms, a walk in shower, jacuzzi tub overlooking the north end of the Strip and double vanities. Ridiculous upgrade. On Friday and Saturday this room goes for $1,200 a night.
They have auto check-in kiosks now, but the general admission line was fairly painful. Around 30 minutes on Friday evening… but was worth the wait! $20 slipped to a clerk who instantly smiled and said he will see what he will be able to do. I almost didn’t need to say anything but did mention “Any upgrades available?” Upgraded to a suite in Augustus tower. This is my 2nd time in two years getting an upgrade at Caesars Palace.
I booked a Forum Tower room for a 2 night stay with my girl friend. We arrived at the hotel on Monday afternoon around 4pm. This was my first time trying this so I was a bit nervous. It wasn’t particularly busy and there were about six clerks working at the front desk who varied in age and ethnicity. We tried to look for a young, “cool” looking clerk and spotted a young Asian male clerk who looked about in his mid 20\’s. We lined up in front of him and waited. He didn’t seem too happy with the customer in front of us, so we were a little worried that he might be in a bad mood. But just before we walked up, my gf and I cracked a pretty funny joke so we were laughing as we came up to him and he greeted us smiling. As I approached him we said hello and exchanged some casual conversations. He asked for my ID and Credit Card. I handed him a $20 sandwich and asked, “Do you have any complimentary upgrade available?” He answered, “I will look into see what I can do,” as he received my sandwich. He spotted the $20 bill and threw it into a drawer in front of him casually as if he’s done it many times and got to work on his computer. After 1-2 minutes, he said that he is able to upgrade our room to a 30th floor 750 sq ft August Tower room. It was an AMAZING room with a jacuzzi tub and Bellagio fountain view. First time using a $20 sandwich and worked like a charm. We had a great stay at Caesars!
I didn’t get to pick a particular clerk as it was after 1:30am and there were only 3 clerks and we waited in line almost 2 hours.
The clerk I had at check-in asked how I was and how I was enjoying Vegas so far.
I gave him my credit card, drivers license and $40.00. I told him my trip to Vegas was terrible so far after spending 16 hours in airports and flying. I then said it was up to him to make me want to return to Vegas as so far I was never coming back and I’ve always loved Vegas.
He upgraded us to a Augustus Jacuzzi Suite on the 28th floor at the end of the hall so we’d have a panoramic view of the strip in both directions.
I initially booked a deluxe room for $90.00 a night and this room was a $1,000.00 a night! The room was spectacular and every Caesars employee I dealt with were exceptional while there. We enjoyed our suite.
Got to the check-in desk around 2:00 pm. There was one huge line, so no one could be targeted. I ended up getting a young guy in his early to mid 20s. After giving my credit card and drivers license, I asked what possible rooms are available. I wanted either a suite or a strip view room in the Augustus tower. He eventually found a Studio Suite in the Palace Tower and a 2 queen strip view room in the Augustus tower. I mentioned the possibility of having an Augustus Executive Suite instead, and he returned to the back room to talk to inventory. He came out 5 minutes later saying that that it could only be had for $250 extra per night (down from $500/night). I declined and settled on the Augustus room. Almost right as we completed the paperwork, a lady from inventory came out and said that the suite was mine for free! Ended up being on the 41st floor, with only two rooms separating it from the strip end of the building!
Arrived at 2 PM. Very quiet, only person in line before me. Was directed to an unfriendly Eastern European guy (I think, by his accent) who took my cc and id and immediately put my money back on the counter. I asked if I could get a complimentary upgrade. He told me no.; that the hotel was 96% booked (on a Monday afternoon in the convention-free boiling summer?). When I expressed disappointment, he told me that the “Deluxe” room I would get would have no view (not a bad view, he emphasized, but “no” view), was 250 square feet, hadn’t been remodeled in years and had an old tube tv. BUT that they had every tower, every view available for a premium payment of $40+ per night. Strange with the hotel being “96% booked.” I’ve been comp upgraded to modern rooms with great views at Wynn, Paris, Flamingo, and the Palazzo all during the same week in the summer and all just for asking. Never again to Caesars.