We arrived at 2 PM & the reservation lines were packed. Didn’t really have a choice as to which clerk we would get. Originally booked two wheelchair accessible rooms online and it wouldn’t allow us to choose which tower we were in. We only wanted one wheelchair accessible room and one regular room but we were afraid it would be in 2 different towers so we just reserved 2 wheelchair accessible rooms online. Once I got email confirmation I saw that both rooms were in the Roman tower. Upon arrival to the hotel we had to wait in line about 20 minutes. As it happened when we got to the front of the line a male manager was standing in close vicinity to our clerk, So we were nervous to even try this. I instructed my husband put a $20 bill between his drivers license and the credit card and he handed it to the clerk and told her online it didn’t give us a choice of which tower we were in and would it be possible to upgrade our rooms. She said she would check and placed the $20 bill back on the counter in front of us. We also told her we only actually wanted one wheelchair accessible room but since we wanted to be in the same tower we couldn’t book it that way online. She typed for a few minutes and told us she had upgraded rooms available & told us she could put us in 1 wheelchair accessible deluxe room with 2 queen beds & 1 deluxe room with two queen beds, both in the Augustus Tower & just down the hall from each other. Both of the rooms were absolutely huge. Our room had a spa tub and a walk-in shower and had a beautiful view of the Bellagio fountains & the strip. The wheelchair accessible room was also huge and had a view of the other side of the strip, no bathtub, but instead a shower with a pulldown wheelchair accessible seat in it. Under the vanity there was another free standing portable wheelchair accessible seat that could actually be put in the shower or used to sit in front of the vanity. The first night all six of us ordered room service and sat looking out the full length window watching the Bellagio fountains! It doesn’t get any better than this!
I checked in on Tuesday afternoon and had high expectations. I waited in line for about 30 minutes and was assigned to a young Asian guy. I asked if there were any complimentary upgrades available today and he said “we’ll see” with a smile. I put two $20 bills between my AMEX and driver’s license, then handed it to him.
He saw it, thanked me and immediately put it next to the keyboard. I originally had a sub-par (comped) forum tower room, but was upgraded to Palace Premium Studio! I wanted the Augustus Strip View but they were completely booked out. However, I enjoyed my Palace tower room very much! Two shower heads, two bathrooms, a big jacuzzi tub, bidet, high floor, pool view and directly in front of the pool entrance.
Just checked and these rooms can go for $4-500 a night!
A young women waved me up as next in line. Checked in about 4pm on Monday. I had credit card, drivers license& $20 between. Asked if there were any possible complementary upgrades today. She smiled put the $20 aside and said it was up to her own discretion and I said no problem and she gave me a beautiful suite with a view overlooking the strip. She was extremely polite as I was to her.
Checked in around 10 p.m. on a Tuesday night. Our flight from Dallas had been delayed three hours and we had missed a dinner reservation. Needless to say, we were pretty tired – but the front desk clerk made quick to cheer us up.
Walked up to the counter and presented her with the sandwich – credit card, $100 bill and ID. Her eyes immediately lit up and she started typing away at her keyboard. She eventually said “hold on, I’m going to go speak with our inventory manager.”
She left for about 15 minutes, came back and said she needed to speak to the supervisor. After another 15 minutes she came back, broke out a book of Caesar’s rooms and showed me where we were staying – the Augustus Spa Suite on the 40th floor overlooking the north end of the strip.
1,200 square feet with two bathrooms, a walk in shower, jacuzzi tub overlooking the north end of the Strip and double vanities. Ridiculous upgrade. On Friday and Saturday this room goes for $1,200 a night.
Queue was busy so we did not get to target any clerk. We were sent to a middle aged lady who greeted us and took my 20 sandwich. After placing the ID and CC on the table she noticed the $20 and said” is this for me?”. I replied yes and she said let me see where I can put you, and asked if we were celebrating anything special. Mentioned it was my birthday and a couple taps of the keyboard later we were upgraded to our room on the 20th floor with a great view of the strip and Bellagio fountains.
Wife wanted to do automated checkin on her phone but I wanted to try the tip. So showed up and waited in line, had a very nice lady ask us for the ID and credit card. I didn’t put the $20 in between, but said I’d like to give her a tip and set the $20 on the counter. I then also said if there was any comps that would be great and if no that’s fine too.
She was kind of surprised, but said she’d see. It took a while while she typed and the. She had to grab a manager. She ended up telling us she waved the $40 early checkin fee and upgraded our room since someone else couldn’t checkin until later. Had a great room overlooking the fountains, and the $40 early checkin was a real benefit. I thanked her and said she made our day. She said happy early Christmas. Overall it was a great experience and I enjoyed connecting with her, it’s kind of awkward but I liked just telling her it was a tip up front and no strings attached. What happens happens.
Done this at Caesars twice now and it worked both times. First time was an older Persian man in his late 50’s. This time it was a younger asian man, maybe around 25. I would keep doing this at Caesars because it always seems to work. Each time I’ve booked a basic room and have been upgraded to the jr suite. About 650 sq feet with separate living room and jacuzzi tub with a tv in the bathroom!
It was a sunday afternoon on superbowl weekend, long lines….I was on a business trip and company had reserved the room to the basic standard room. Put the $20 between the credit card and DL, and they guy asked if I wanted anything, and I told him a complimentary upgrade, and he was cool, was talkative and put me in the newest tower, with a nice larger room.
When I arrived at the hotel it was fairly busy so I had no control in which clerk I got. Luckily I got a 30 something year old male who was very helpful.
When I got to the desk he greeted me and I told him that I was there for my 40th birthday and I was hoping to get an upgrade. He took my card and says he has some great options. Both were in the Augustus tower, one was one and a half baths the other was strip view, and of course I took the strip view. The room was located on a corner with two windows for maximum strip view. I was very happy with the upgrade.
They have auto check-in kiosks now, but the general admission line was fairly painful. Around 30 minutes on Friday evening… but was worth the wait! $20 slipped to a clerk who instantly smiled and said he will see what he will be able to do. I almost didn’t need to say anything but did mention “Any upgrades available?” Upgraded to a suite in Augustus tower. This is my 2nd time in two years getting an upgrade at Caesars Palace.
Arrived at hotel at 10pm. Took about an hour to get through line to clerk. Clerk was very professional. Upon immediate ask for CC, I ask if there was any complementary upgrades with a $20 sandwich. She said she would check. Went behind the wall check in wall and came back with a YES. Went from $119 night room to a $275 night room.