We were assigned to a younger female with dark hair at check in at about 6 PM. We handed her our ID and credit card with 40$ sandwiched in between and asked if there were any complimentary upgrades. Her customer service smile turned into an actual smile and she told us she’ll see what she can do. She asked what bed type we wanted and I told her it didn’t matter as long as the room was bigger. She told us straight up that there were no bigger rooms at this time (covid reducing hotels to only 50% capacity), but she waived the resort fee for our 3 night stay (triple what my tip was!), let us rent a fridge in our room for free (normally 40$ a night), and took off one of the mini bar items we ate. She also gave us a high floor and partial strip view which would have been another extra 30$ a night. I call that success, plus venetian is all suites anyways! 🙂
We arrived around 8pm on Saturday and slipped 50 between my credit card and ID and asked if there were any complementary upgrades. She said she would see what she could do and went to the back to talk to her supervisor. When she came back she said she could upgrade us to a high strip view floor which usually runs $50 more.
Stayed at the Venetian for the second time as an IHG Spire Ambassador and did the $40 sandwich. Checked in at 9 pm. Was greeted and asked if I wanted change and said no. Was thanked for my membership level and asked about available upgrades and was told I got my (standard) upgrade. Got a higher floor with a “select view” apparently meaning Venetian tower on 31st floor. Overlooked the Venezia tower and its private pool (that Venetian and Palazzo tower rooms can’t access) with blocked view of the Strip. Not impressed and total waste of my $40.
Presented the sandwich to nice young woman who didn’t really acknowledge the money at all. She asked if we were celebrating anything while in town and I told her we were on our honeymoon, which was a fib. She offered us a higher room with a view of the Mirage waterfall and also knocked $100 off our resort fees. That alone was worth the $40 tip!
Gave the clerk in her late 20s or so, the sandwich at the Venetian desk and was asked if I needed change. Told her no but I’d like to see if there were any upgrades available. After much searching I was upgraded from a view of a parking lot on the 16 floor at the Venetian to strip view at the Palazzo on the 27th floor. Also checked in at 12:30 instead of 3 and was given late check out at 1pm. Clerk was amazing and very accommodating. Overall saved about $150-200 on the upgrade. Will definitely try this again the next time I am in Vegas.
3rd time trying this out, first time at the Venetian. Didn’t target a specific clerk. Sandwiches a $20 between DL and CC and the clerk said “Do you need any change?” I said no and she said “thank you” and I asked if there were any complimentary upgrades. She said she would check and asked if we wanted a 2 queen bed suite. As we wanted a king I said no expecting to get a larger suite with a king. She said she was able to get a suite on a higher floor with a view of the strip. My mistake is that I assume it was a larger suite. It was not. Nothing else was offered, although given the other reviews I should have asked for a mini fridge or resort amenities to be waived. I never suspected I wouldn’t get anything! Confirm your upgrade!
We had booked through Priceline and got a luxury suite for $95 with a resort fee. We visited the Venetian in December on a weekend and tried the $20 trick. It was almost 10:30 on Friday evening and the line was short when we walked it to the front desk.
We had a front desk clerk who was in his early 30s and was the next available clerk in the line. I sandwiched the $20 tip between my credit card and my ID and handed it to him without any requests for an upgrade. He put the $20 tip aside and immediately said that he takes care of all of his customers. He did some checking and made two phone calls and was able to get us a Palazzo suite on the top floor facing the strip without any additional upgrade money.
I did some checking in this suite is valued at almost $500 in December. He jokingly said he hoped that the extra space would not be too much for us.
After arranging for the room he asked if he if we needed any change for the 20 dollars and I said no.
The room was amazing! It worked better than I ever could imagined.
We were upgraded to a strip view and our resort fee was waived. We were satisfied! We didn’t target any specific clerk and we had to push for the resort fee to be waived, but she did it. This was February of 2018.
Didnt choose a specific clerk, and we checked in at around 2PM. Booked through hotwire, and the front desk clerk was very nice (25 year old woman). I put a 40 between my passport and cc, and she gave us a premium view upgrade (so we saved about half the price 40$+ per night), the 40 mightve been unnecessary (20 probably would have been fine). Think i could’ve asked for resort fee waives, but didn’t push it. She also gave us a late checkout for 1PM. Overall we saved money and didnt lose any, so thats a good gamble.
Checked in at close to 2pm and it was PACKED. When we were directed to an agent, she was behind the VIP desk (we were not VIP), not sure if this impacted our outcome or not.
As we were waiting in line I checked out the mobile check in option to get an idea of what they were charging for various upgrades and so I knew what was available.
I handed her $20 between my ID and Amex while asking if she “happened to have any upgrades, since I’m traveling with my Mom for her birthday” and literally did not even see her pocket it, super smooth. She very emphatically said she would see what she could find for us.
Note: Since I was traveling with my mom and did indeed need two separate beds, there were less options for upgrades since most of the larger rooms have only a king and a sofa bed.
She said that she found us a “beautiful suite” that was available for early check in in on 22nd floor with a view of the Mirage’s volcano. I *think* this was a Rialto Suite, but honestly I’m not entirely sure. At the very least, we did get a strip-view, high floor room for no additional charge.
We chatted as she went to town on her keyboard and she asked all about our plans for my mom’s birthday. In our chatting she discovered that my mom’s flight would be leaving at 6pm and offered a 3pm check out, again for no additional charge.
Overview according to Mobile Check-In App:
Early Check In: Up to $50
Late Check Out: Up to $65
High Floor Upgrade: $25/day
View Upgrade: $25/day
Rialto Suite Upgrade**: $75/day
Taxes (13.335%) Associated with higher room rate: $35.33 – $65.34