We didn’t recon.
We just walked up to the check-in line (moderate traffic),
got the the next available clerk,
gave the ‘sandwich’,
and said, “Are there any
complimentary upgrades available?
The Clerk typed for a while then said, ” we have a Story King Signature. Will that work for you”?
I said, “Yes. Sure”.
The Clerk said, “We also have a complimentary Mini-Bar for you”.
Beer, Red Bull, Pepsi, a bottle of SLS Whiskey(pint), a bottle SLS vodka (750ml), and bottles of Water( Oh and snacks).
The next morning I called down to get our diet drinks (Pepsi/red bull) swapped out for non-diet.
I tipped the guy $20 and he restocked all the beer, all the red bull and all the Pepsi. Oh, and he gave us new bottles of whiskey and vodka even though our first bottles were mostly full!
We are going again this April (2018) and will try the ‘sandwich’ again with updates to follow……
About 2pm on a Monday, a $20 tip was accepted for an upgrade for three nights. The rooms were booked through a timeshare deal so would have been the most basic rooms without the tip. Technically a suite bit a bit of a weird layout in the story tower. Also a corner room on the 12 th floor
Just went to the next free male clerk (no queue) at around 6pm and did the trick. We didn’t have to say anything, the clerk immediately replied “appreciate that sir, let me see what I can do for you”.
After that we got upgraded from the World Superior to Lux Deluxe Corner High Floor. I asked whether late checkout (11am -> 3pm) would be available as our flight departed late. It was added free of charge.