125 Reviews
(866) 263-3001
3325 South Las Vegas Boulevard, Las Vegas, NV89109
92% got a Vegas Hotel Deal
Palazzo Hotel

Palazzo Review Highlights

Recent Hotel Deals & Upgrades

Recent Room Upgrades: 0% 0/0
All Time Upgrades: 92% 88/96

Room Upgrade Reports

Mike Turner
Saved:  $$220 Tipped:  $50 Upgraded to  Luxury Suite  from  Luxury Suite 

I checked in at around 2pm and did not target a particular clerk. I asked if any complimentary upgrades were available. I had the $50 in my hand with my CC and DL but didn’t offer it to him until after he said “let me check”. I slid him the $50 and said “I would really appreciate anything he could do for me”. He said he could give me a higher floor with a better view that is normally $55 dollars more per night and I said sure, sounds good to me. It was a company trip and I had 3 colleagues check in at the same time without doing the trick and they got rooms on floors 6, 8, and 14 facing away from the strip. I ended up on 34 facing the TI with a great view.

Was this an epic upgrade?
Saved:  $$200+/- Tipped:  $50 Upgraded to  Luxury Suite  from  Luxury Suite 

Sunday morning check in, really hoping for Sienna and/or waiver of resort fee. I DID get high floor strip view, immediate room availability (11am) and later check out. 4She said they never waiver resort fee (ha!) 4 nite stay so we were happy anyway

Was this an epic upgrade?
Saved:  $$200 Tipped:  $40 Upgraded to  Bella Suite  from  Luxury Suite 

No target, just went up to the next available clerk. It was a woman in her early to mid 20s. I folded the bill and put it between my ID and credit card and she put the cash aside while typing away. She was very nice and asked about the reason I’m staying and if I stayed there before. After a few minutes, we checked out to the 45th floor to the Bella Suites and a late checkout! Worth the money definitely!

Was this an epic upgrade?
Saved:  $$1800 Tipped:  $50 Upgraded to  Lago Suite  from  Bella Suite 

Booked 3 bella rooms in total for a bachelor/ birthday party. We arrived at about 9:30 pm on Thursday night. No one was in line and went to the first lady that called me over. Slipped the $50 between my passport and credit card and simply asked for any complimentary upgrades she could give me. I asked if she had any crazy suites and heard about awesome customer service they provide at the Palazzo. 5 minutes later, I got my resort fees waived, the Lago suite with a pool table and 2 roll away beds all for free. No other questions asked! What an amazing upgrade!!

Was this an epic upgrade?
Saved:  $$130 Tipped:  $20 Upgraded to  Luxury Suite  from  Luxury Suite 

I was directed by an attendant to the next available front desk agent which is typical at the Venetian/Palazzo. I had already stayed 3 nights (comped) at the Venetian and 3 nights at the Bellagio before deciding to redeem an additional offer at the Palazzo. I gave the agent $20 “for the check-in, I know it’s early” and he responded positively and said he’d take care of me. He offered to put me in a high floor (40th) and in the middle of the tower. It was indeed directly off of the elevators and in the middle of the hotel, overlooking the pool and strip. While that was great, the biggest monetary benefit I received was not being charged for the amenities fee (~$44 per night for gym/pool/wifi access), which he said would be waived.

Was this an epic upgrade?
Saved:  $$110 Tipped:  $50 Upgraded to  Bella Suite  from  Bella Suite 

Checked in at 1 PM on a Friday and was directed to a young female clerk. I had a reservation for two connecting Bella Suites and handed over the sandwich with $50 inside.

She stated she was unable to find any other connecting room upgrades but waived the $30 resort fee and $10 connecting room fee as well as giving me late checkout. A decent outcome considering the fees would have cost me $160.

Was this an epic upgrade?
Saved:  $$1000 Tipped:  $50 Upgraded to  Prestige Siena Suite  from  Luxury Suite 

We arrived around 11:30pm due to flight delay on Nov 17, Friday. The hotel had a huge line up so we were just standing in line and going to try out luck with anyone there.

It was our first time to Las Vegas and I was traveling with my boyfriend. We booked 3 nights on Expedia. When we arrived at the counter, a mid-age gentleman greeted us and asked for our passport. My boyfriend told him that it was our first time in the city and it is also for my birthday celebration which was in 2 days. We put the $50 between our passport and asked if there is anything he can do to make our trip more enjoyable. He then checked his computer and told us he will see what he can do. After checking on the computer, he went to the back room and told us that he needed to check on something. We waited for about 5-7mins at the counter then he returned with bottle of water and told us the room is ready.

He told us the room is in Palazzo (we booked Venetian) which is fine with us. Then he showed us a book with suite diagrams which we didn’t paid too much attention to since we were both exhausted. When we went up to the room (48floor), we were blown away.. the room was huge, we later found out that it was a Lago suite (the room would have cost $600 per night). The room has a pool table, 2 washrooms (1 was full bath with a jacuzzi)!

Was this an epic upgrade?
Mr Gilley
Saved:  $$100 Tipped:  $20 Upgraded to  Prestige Luxury Suite  from  Luxury Suite 

Didn’t get to choose a clerk since there was a line at check in and was directed to the next available clerk. We checked in right about 3:00 on a Friday afternoon. I was getting nervous standing in line and waited until I saw who I ended up with before deciding to try it. I had my $20 sandwich ready and luckily I was walked up to a female clerk at the far right end with no other clerks close by. We exchanged pleasantries and then she asked for CC and ID. I handed it to her and she placed the whole sandwich to the side of her keyboard. She was so pleasant to talk to asking about my plans and reason for coming that I didn’t even have to ask for any complimentary upgrades. She knew what to do and just informed me that she was looking into upgrades for me. It was our 10 year anniversary which the clerk asked about and offered me 2 room options. Since it was our anniversary she recommended the higher room. We ended up in an amazing luxury suite on the 49th floor (out of 50) with amazing views of the north end of the strip (views of the Wynn, Trump, and Treasure Island). She informed me that this suite is usually $50 more per night.

Overall a very pleasant experience with the $20 upgrade trick which I think had a lot to do with this clerk’s exceptional service and not making it feel awkward. Seems like they are use to it and the reputation for it being done at the Palazzo often continues. Just go in confident and they’ll do the best to help you out. Thanks to for all the advice.

Was this an epic upgrade?
Tipped:  $50 Upgraded to  Bella Suite  from  Bella Suite 

Originally booked a Bella Suite with 2 beds at the Venetian. Going into this I wasn’t expecting much since there were 2 or 3 conventions in town the second weekend of August and the hotel lobby and casino floor were crowded more than usual. I checked in around 5pm on Saturday. I did not target a specific desk person and went to the first available person which was a pleasant young lady. When asking, my exact words were “is there any chance of a complimentary upgrade…specifically a higher floor with a street view?” (Like I mentioned earlier, I wasn’t expecting too much and didn’t want to appear rude and demanding). I was upgraded to the Palazzo tower on the 42nd floor with a decent view of their swimming pools and the fashion show mall…better than staring at the wall of another building. She offered me late check-out but I declined and politely explained that my departure flight would be at 7am so, while greatly appreciated, was not necessary.

She did mention that the Palazzo was newly renovated. I feigned happiness at this since I didn’t want to appear ungrateful but I’ve stayed at the Venetian, Venezia and Palazzo multiple times and most of their rooms are adequate

Was this an epic upgrade?
Tipped:  $40 Upgraded to  Luxury Suite  from  Luxury Suite 

I booked a room at the Venetian originally. I checked in between 6-7:30pm on a Wednesday. I didn’t target anyone specific and was led to this young female. She was sweet. I put $40 between my credit card and license. She pocketed the money real quick then asked if I wanted any “complimentary upgrades” I said yes of course. She asked if I wanted a specific tower (Venetian, Palazzo, or Venezia) and provided information on each. I ended up with a standard suite room in the Palazzo. It was very nice, but she did not wave the resort fees ($50 a day) or send up a bottle of champaign like most people I have read received. And the view was mediocre at best. I really don’t feel like it was worth the $40. She made it seem like she was really hooking me up and even asked another clerk to “help” make something work out.

Was this an epic upgrade?