Palazzo

119 Reviews
(866) 263-3001
3325 South Las Vegas Boulevard, Las Vegas, NV89109
92% got a Vegas Hotel Deal
Palazzo Hotel

Palazzo Review Highlights

Recent Hotel Deals & Upgrades

Recent Room Upgrades: 0% 0/1
All Time Upgrades: 92% 88/96

Room Upgrade Reports

Eddie
04/20/2019
Tipped:  $50 Upgraded to  Bella Suite  from  Bella Suite 

Checked in around 3:15PM. Didn’t target a particular clerk was sent to a young man. Handed him the folded up $50 between the license and CC. He immediately said we can put this on the counter for now. Asked about any complimentary Sienna upgrades which he said no. Told me $275 per night best he could do. Asked about waived resort fees, another no said they are buckling down on this practice. Lastly asked for a high floor room which he did oblige. I removed the $50 from the counter and replaced it with a $20. 49th floor with the Wynn view was decent.

Was this an epic upgrade?
Nat
03/21/2019
Tipped:  $100 Upgraded to  Luxury Suite  from  Luxury Suite 

This was in August. Unfortunately I forget the clerk’s name- young white man. I slipped him the $100 sandwich and asked if there were any upgrades available. I had read reviews about high tips leading to far superior suites. He slipped the money back to me and told me that he cannot accept it. Maybe he was a religious type. I ended up with the same room I booked. A tip (lol)- I do believe the best upgrade 99% of people can get is from Venetian to Palazzo, which is worth the sandwich. A 1PM checkout time can usually be negotiated on the day of with no money, and a view can as well.

Was this an epic upgrade?
Django
06/13/2018
Tipped:  $50 Upgraded to  Unsure  from  Prestige Luxury Suite 

Prestige lounge check in at around 10am on a Friday. Didn’t exactly target a clerk but the clerk who served us wasn’t the manager and looked quite frumpy. On the face of it, I thought she would be receptive. I slipped $50 in with my passport whilst mentioning that we were celebrating a wedding anniversary (true) and that if she could make our stay extra special we’d be very grateful. She took the money without blinking and hurriedly said that she could definitely help us out…

Well.

She did sweet FA. No room upgrade, no reduction of resort fees. Nada. Very disappointed.

Was this an epic upgrade?
Rob
07/25/2017
Tipped:  $20 Upgraded to  Luxury Suite  from  Luxury Suite 

I was booked into the Palazzo for two nights, on a special conference rate.
I arrived around 3pm on a Wednesday. There was almost no line, so I was directed straight to a check-in clerk.

We chatted and when she asked for my ID/credit card, I included $20 and asked if there were any complementary upgrades available. She seemed really happy to look for me.

She worked away on her computer for a quite a while (we chit chatted throughout that time). Then she said that she had found a good room for me, at no extra cost.

It turned out to be a Luxury Suite (which is their basic room) on the 22nd floor (out of 52 total.) So not really anything out of the ordinary.

She did ask if a late-checkout would be helpful, to which I said yes, and she apparently added a 1pm checkout to my booking for free. (Though housekeeping did still come into my room at 11am on my last day.)

At least she tried.

It’s a fantastic hotel and a great room anyway, but my $20 gamble didn’t pay off this time.

Was this an epic upgrade?
Tim
06/15/2015
Tipped:  $20 Upgraded to  Luxury Suite  from  Luxury Suite 

After a two hour flight redirect, due to a thunder storm that was miles from the actual airport, we arrived at hotel around 6 pm and check in was super busy. We got a young guy in his mix twenties. We started some good conversation about the trip and then handed him my ID and credit card with $20 in between and I say “we would alleviate it if there are any complimentary upgrades available, like a larger room or quiet area with view.:. After some more conversation, the guy notices the $20 and says “uh, do you need me tho break this down for you? ” So I tell him “No, that it’s for you.” He smiles and continues hitting computer keys. We have more good conversation and he does put us at the end of a ball, offers free late check out ( which doesn’t help us) and does not even comp the facility fee. We end up in the basic room with slight view of Treasure Island on 34 floor. While we stood and talked to him, he never took the $20 off the counter…made me think that management may be cracking down on the desk staff taking tips or this kid was just new.

Was this an epic upgrade?
Mike Turner
08/12/2018
Saved:  $$220 Tipped:  $50 Upgraded to  Luxury Suite  from  Luxury Suite 

I checked in at around 2pm and did not target a particular clerk. I asked if any complimentary upgrades were available. I had the $50 in my hand with my CC and DL but didn’t offer it to him until after he said “let me check”. I slid him the $50 and said “I would really appreciate anything he could do for me”. He said he could give me a higher floor with a better view that is normally $55 dollars more per night and I said sure, sounds good to me. It was a company trip and I had 3 colleagues check in at the same time without doing the trick and they got rooms on floors 6, 8, and 14 facing away from the strip. I ended up on 34 facing the TI with a great view.

Was this an epic upgrade?
Chris
08/31/2018
Saved:  $$200+/- Tipped:  $50 Upgraded to  Luxury Suite  from  Luxury Suite 

Sunday morning check in, really hoping for Sienna and/or waiver of resort fee. I DID get high floor strip view, immediate room availability (11am) and later check out. 4She said they never waiver resort fee (ha!) 4 nite stay so we were happy anyway

Was this an epic upgrade?
Wes
02/18/2017
Saved:  $$200 Tipped:  $40 Upgraded to  Bella Suite  from  Luxury Suite 

No target, just went up to the next available clerk. It was a woman in her early to mid 20s. I folded the bill and put it between my ID and credit card and she put the cash aside while typing away. She was very nice and asked about the reason I’m staying and if I stayed there before. After a few minutes, we checked out to the 45th floor to the Bella Suites and a late checkout! Worth the money definitely!

Was this an epic upgrade?
Tomy
12/04/2017
Saved:  $$1800 Tipped:  $50 Upgraded to  Lago Suite  from  Bella Suite 

Booked 3 bella rooms in total for a bachelor/ birthday party. We arrived at about 9:30 pm on Thursday night. No one was in line and went to the first lady that called me over. Slipped the $50 between my passport and credit card and simply asked for any complimentary upgrades she could give me. I asked if she had any crazy suites and heard about awesome customer service they provide at the Palazzo. 5 minutes later, I got my resort fees waived, the Lago suite with a pool table and 2 roll away beds all for free. No other questions asked! What an amazing upgrade!!

Was this an epic upgrade?
G
10/08/2015
Saved:  $$110 Tipped:  $50 Upgraded to  Bella Suite  from  Bella Suite 

Checked in at 1 PM on a Friday and was directed to a young female clerk. I had a reservation for two connecting Bella Suites and handed over the sandwich with $50 inside.

She stated she was unable to find any other connecting room upgrades but waived the $30 resort fee and $10 connecting room fee as well as giving me late checkout. A decent outcome considering the fees would have cost me $160.

Was this an epic upgrade?