Palazzo

119 Reviews
(866) 263-3001
3325 South Las Vegas Boulevard, Las Vegas, NV89109
92% got a Vegas Hotel Deal
Palazzo Hotel

Palazzo Review Highlights

Recent Hotel Deals & Upgrades

Recent Room Upgrades: 0% 0/0
All Time Upgrades: 92% 88/96

Room Upgrade Reports

Lyn
07/09/2014
Tipped:  $40 Upgraded to  King Luxury Suite with View  from  King Luxury Suite 

So..Yaaaay…It worked for me!!!!!

See below for the inside scoop and additional tips to save.

My hubby, mom, and I are here at the Palazzo staying for 4 nights . We booked two King Luxury Suite rooms (Non-connecting with the special offer discount code). NOTE: There is always a discount code offered so can get the lowest rate available at that time. Also if the rate drops any lower between the time you book you call and request an adjustment. Be sure to tell the rep if you are visiting for a special occasion…(i.e. birthday, honeymoon, etc..) it can help with your request for upgrades.

The days we planned our trip just so happened to be the same time as a big conference hosted by the Venetian. So in this case the Palazzo was cheaper.

I had already done my research and learned about what worked for others. So here’s how it happened for me:

We arrived at 1pm and of the three checking in, I was the most comfortable at asking for the upgrade and it was my birthday on top of that. I had my family wait off to the side and I proceeded alone. I was a little nervous at first because I got not one rep, but two as one lady was being trained. The ladies were young and very nice. I walked up with a big smile and provided my name and confirmation number. Once they requested my ID and CC, I gave a $40 sandwich ($20 per room) and asked if they had any complimentary upgrades. She kindly she said,” Thank you and yes, let me see what I can do”. She started typing away and told me that the inventory was very tight due to the conference. I was upgraded to two connecting King Luxury Suite with view and able to check in early. She waived our resort fees and provided us with a late checkout.

I truly believe I would have gotten a better room upgrade if available. So in all I was able to:
1) Check in early
2) Avoid the connecting fees ($160 saving)
3)Good view
4) Resort Fees waived
5) Late Checkout

So happy it worked for us!! I plan to do this every time.
Vegas runs in tips…you can’t go wrong.

Was this an epic upgrade?
Derek
10/04/2018
Tipped:  $20 Upgraded to  Unsure  from  Unsure 

Booked a room Sunday night for Monday night on Priceline for $99. Had never been to the Palazzo so no idea what a typical room was like. Wife was concerned but I figured we were only staying one night so what’s the risk. Checked in around 10:45 am Monday figuring we’d have to wait get into the room but at least we could drop off our bags. About a dozen people in line in front of us about at least 8 clerks working. Didn’t/couldn’t target a clerk so just placed the tip in between my cards and handed it over. The clerk asked me if I needed change. I said no, I was hoping you could check for complimentary room upgrades. She didn’t say much but spent a while clicking and typing really fast on the the key board. She never acknowledged that she gave us an upgrade or anything but we were able to check in right away (but it was a Monday in a hotel with thousands of rooms so maybe no big deal), our room was on the 42 floor and over looked the strip (Treasure Island and Mirage) and we didn’t have to check out until 1:00. At the time I didn’t realize that all the rooms in the Palazzo are suites so I was super excited to see our room when we opened the door. Looking at the hotel web site today it looks like we had a Luxury suite (which is the lowest suite level). Looking back, if we did get an upgrade it was just to a higher floor/better view and I don’t believe the clerk ever acknowledged the tip. Overall, very happy with the room but don’t think the tip mattered.

Was this an epic upgrade?
Mike M.
09/30/2015
Tipped:  $20 Upgraded to  Luxury Suite  from  Luxury Suite 

Young female clerk. Seemed new. I enquired about complimentary upgrades and presented the sandwich. She sat the $20 aside and said if I was happy with her service i could tip her later. No upgrade.

Was this an epic upgrade?
John
08/15/2018
Saved:  $10 Tipped:  $50 Upgraded to  Luxury Suite  from  Luxury Suite 

Couldn’t target a specific clerk. Around 1230 on a slow Wednesday. I just asked if there were any complementary upgrades available. Her upgrade was the same suite higher floor strip view which is $30 more per day but I’m only staying 2 nights so it’s not really worth it. I think 20 dollars could’ve got me the same “upgrade.”

Was this an epic upgrade?
Django
06/13/2018
Tipped:  $50 Upgraded to  Unsure  from  Prestige Luxury Suite 

Prestige lounge check in at around 10am on a Friday. Didn’t exactly target a clerk but the clerk who served us wasn’t the manager and looked quite frumpy. On the face of it, I thought she would be receptive. I slipped $50 in with my passport whilst mentioning that we were celebrating a wedding anniversary (true) and that if she could make our stay extra special we’d be very grateful. She took the money without blinking and hurriedly said that she could definitely help us out…

Well.

She did sweet FA. No room upgrade, no reduction of resort fees. Nada. Very disappointed.

Was this an epic upgrade?
Jim Walker
04/09/2018
Tipped:  $50 Upgraded to  Unsure  from  Unsure 

Checked in initially at the wrong registration desk, as we had upgraded to the champagne check-in on the concierge level. First registration person just gave us the money and told us where we were supposed to go. Got to the right location on the concierage level around 4:00 p.m. on a Sunday. When he asked for license and credit card, we gave him the sandwich and he immediately started typing away, ultimately hooking us up with a massive room. Granted we were there in mid/late February from Sunday through Wednesday so not exactly a busy time but still, it worked and was well worth the $50.

Was this an epic upgrade?
Jennifer
03/27/2017
Saved:  $none Tipped:  $40 Upgraded to  Luxury Suite  from  Luxury Suite 

We checked in on Friday evening at 6pm & was directed to the counter where we met our hotel clerk, a white male in his 20’s. When asked for my ID & CC I had 2 folded $20’s and asked if we could possibly get 2 queens instead of 1 king for our 2 rooms. He immediately told me how much it would cost so I declined. Then I kindly asked if he could kindly waive the resort fees since we won’t be using any of the amenities & can do without wifi. He said it was a mandatory fee. The only thing he offered was waiving the $10 lock-out fee connecting the 2 rooms. Thankfully he gave back the tip. He did mention it was a sold out weekend so I’m not sure if that made a difference.

Was this an epic upgrade?
Wes
02/18/2017
Saved:  $$200 Tipped:  $40 Upgraded to  Bella Suite  from  Luxury Suite 

No target, just went up to the next available clerk. It was a woman in her early to mid 20s. I folded the bill and put it between my ID and credit card and she put the cash aside while typing away. She was very nice and asked about the reason I’m staying and if I stayed there before. After a few minutes, we checked out to the 45th floor to the Bella Suites and a late checkout! Worth the money definitely!

Was this an epic upgrade?
Tim
06/15/2015
Tipped:  $20 Upgraded to  Luxury Suite  from  Luxury Suite 

After a two hour flight redirect, due to a thunder storm that was miles from the actual airport, we arrived at hotel around 6 pm and check in was super busy. We got a young guy in his mix twenties. We started some good conversation about the trip and then handed him my ID and credit card with $20 in between and I say “we would alleviate it if there are any complimentary upgrades available, like a larger room or quiet area with view.:. After some more conversation, the guy notices the $20 and says “uh, do you need me tho break this down for you? ” So I tell him “No, that it’s for you.” He smiles and continues hitting computer keys. We have more good conversation and he does put us at the end of a ball, offers free late check out ( which doesn’t help us) and does not even comp the facility fee. We end up in the basic room with slight view of Treasure Island on 34 floor. While we stood and talked to him, he never took the $20 off the counter…made me think that management may be cracking down on the desk staff taking tips or this kid was just new.

Was this an epic upgrade?
Victor Nguyen
04/05/2013
Tipped:  $100 Upgraded to  Sienna Suite  from  King Luxury Suite 

Went for Final Four for the NCAA tournament. Got to the check in line at 9:30 pm and was bit of a wait so I did not have a choice on which clerk to go to. I usually always do $20 sandwich to get to a bella suite, but wanted to try a $100 this time. Got called over to a young female clerk and had it all ready. When I gave her the sandwich, I asked her if there was anything bigger then the Bella suite. She just asked me if I have ever stayed in the Sienna suite before. Told her no and that was it 🙂

Was this an epic upgrade?