Palazzo

119 Reviews
(866) 263-3001
3325 South Las Vegas Boulevard, Las Vegas, NV89109
92% got a Vegas Hotel Deal
Palazzo Hotel

Palazzo Review Highlights

Recent Hotel Deals & Upgrades

Recent Room Upgrades: 0% 0/1
All Time Upgrades: 92% 88/96

Room Upgrade Reports

Django
06/13/2018
Tipped:  $50 Upgraded to  Unsure  from  Prestige Luxury Suite 

Prestige lounge check in at around 10am on a Friday. Didn’t exactly target a clerk but the clerk who served us wasn’t the manager and looked quite frumpy. On the face of it, I thought she would be receptive. I slipped $50 in with my passport whilst mentioning that we were celebrating a wedding anniversary (true) and that if she could make our stay extra special we’d be very grateful. She took the money without blinking and hurriedly said that she could definitely help us out…

Well.

She did sweet FA. No room upgrade, no reduction of resort fees. Nada. Very disappointed.

Was this an epic upgrade?
Jim Walker
04/09/2018
Tipped:  $50 Upgraded to  Unsure  from  Unsure 

Checked in initially at the wrong registration desk, as we had upgraded to the champagne check-in on the concierge level. First registration person just gave us the money and told us where we were supposed to go. Got to the right location on the concierage level around 4:00 p.m. on a Sunday. When he asked for license and credit card, we gave him the sandwich and he immediately started typing away, ultimately hooking us up with a massive room. Granted we were there in mid/late February from Sunday through Wednesday so not exactly a busy time but still, it worked and was well worth the $50.

Was this an epic upgrade?
Jennifer
03/27/2017
Saved:  $none Tipped:  $40 Upgraded to  Luxury Suite  from  Luxury Suite 

We checked in on Friday evening at 6pm & was directed to the counter where we met our hotel clerk, a white male in his 20’s. When asked for my ID & CC I had 2 folded $20’s and asked if we could possibly get 2 queens instead of 1 king for our 2 rooms. He immediately told me how much it would cost so I declined. Then I kindly asked if he could kindly waive the resort fees since we won’t be using any of the amenities & can do without wifi. He said it was a mandatory fee. The only thing he offered was waiving the $10 lock-out fee connecting the 2 rooms. Thankfully he gave back the tip. He did mention it was a sold out weekend so I’m not sure if that made a difference.

Was this an epic upgrade?
Wes
02/18/2017
Saved:  $$200 Tipped:  $40 Upgraded to  Bella Suite  from  Luxury Suite 

No target, just went up to the next available clerk. It was a woman in her early to mid 20s. I folded the bill and put it between my ID and credit card and she put the cash aside while typing away. She was very nice and asked about the reason I’m staying and if I stayed there before. After a few minutes, we checked out to the 45th floor to the Bella Suites and a late checkout! Worth the money definitely!

Was this an epic upgrade?
Tim
06/15/2015
Tipped:  $20 Upgraded to  Luxury Suite  from  Luxury Suite 

After a two hour flight redirect, due to a thunder storm that was miles from the actual airport, we arrived at hotel around 6 pm and check in was super busy. We got a young guy in his mix twenties. We started some good conversation about the trip and then handed him my ID and credit card with $20 in between and I say “we would alleviate it if there are any complimentary upgrades available, like a larger room or quiet area with view.:. After some more conversation, the guy notices the $20 and says “uh, do you need me tho break this down for you? ” So I tell him “No, that it’s for you.” He smiles and continues hitting computer keys. We have more good conversation and he does put us at the end of a ball, offers free late check out ( which doesn’t help us) and does not even comp the facility fee. We end up in the basic room with slight view of Treasure Island on 34 floor. While we stood and talked to him, he never took the $20 off the counter…made me think that management may be cracking down on the desk staff taking tips or this kid was just new.

Was this an epic upgrade?
Victor Nguyen
04/05/2013
Tipped:  $100 Upgraded to  Sienna Suite  from  King Luxury Suite 

Went for Final Four for the NCAA tournament. Got to the check in line at 9:30 pm and was bit of a wait so I did not have a choice on which clerk to go to. I usually always do $20 sandwich to get to a bella suite, but wanted to try a $100 this time. Got called over to a young female clerk and had it all ready. When I gave her the sandwich, I asked her if there was anything bigger then the Bella suite. She just asked me if I have ever stayed in the Sienna suite before. Told her no and that was it 🙂

Was this an epic upgrade?
Faye
11/20/2017
Saved:  $$1000 Tipped:  $50 Upgraded to  Prestige Siena Suite  from  Luxury Suite 

We arrived around 11:30pm due to flight delay on Nov 17, Friday. The hotel had a huge line up so we were just standing in line and going to try out luck with anyone there.

It was our first time to Las Vegas and I was traveling with my boyfriend. We booked 3 nights on Expedia. When we arrived at the counter, a mid-age gentleman greeted us and asked for our passport. My boyfriend told him that it was our first time in the city and it is also for my birthday celebration which was in 2 days. We put the $50 between our passport and asked if there is anything he can do to make our trip more enjoyable. He then checked his computer and told us he will see what he can do. After checking on the computer, he went to the back room and told us that he needed to check on something. We waited for about 5-7mins at the counter then he returned with bottle of water and told us the room is ready.

He told us the room is in Palazzo (we booked Venetian) which is fine with us. Then he showed us a book with suite diagrams which we didn’t paid too much attention to since we were both exhausted. When we went up to the room (48floor), we were blown away.. the room was huge, we later found out that it was a Lago suite (the room would have cost $600 per night). The room has a pool table, 2 washrooms (1 was full bath with a jacuzzi)!

Was this an epic upgrade?
Tomy
12/04/2017
Saved:  $$1800 Tipped:  $50 Upgraded to  Lago Suite  from  Bella Suite 

Booked 3 bella rooms in total for a bachelor/ birthday party. We arrived at about 9:30 pm on Thursday night. No one was in line and went to the first lady that called me over. Slipped the $50 between my passport and credit card and simply asked for any complimentary upgrades she could give me. I asked if she had any crazy suites and heard about awesome customer service they provide at the Palazzo. 5 minutes later, I got my resort fees waived, the Lago suite with a pool table and 2 roll away beds all for free. No other questions asked! What an amazing upgrade!!

Was this an epic upgrade?
Jimmy
01/07/2018
Tipped:  $50 Upgraded to  Siena Suite  from  Bella Suite 

I didn’t target a specific clerk. Walked up to the line at 2:30 and asked the guy by the ropes what time check in was. The guy told us that check in is at 3, but if we wanted to, we could stand in line to get pre-registered. I was directed to a stocky asian front desk guy. I handed him a $50 bill sandwhiched between my driver license and credit card. I honestly didn’t expect an upgrade since I was staying on a comp room offer already. He told me he will make sure to make our stay as memorable as possible since i told him this trip was a getaway for our family. My mom’s jaw dropped to the floor when I opened the door to our room. Now I am sitting in the Siena Suite trying to figure out how to convince my mom that i’m not a drug dealer.

Was this an epic upgrade?
Mello
05/01/2018
Tipped:  $50 Upgraded to  Luxury Suite  from  Luxury Suite 

Tuesday, April 24 approximately 1pm.
I didn’t target any particular clerk, I went to the next available clerk, that I was directed to.
I slid the clerk $50 under my license, and asked if there were any upgrades she could provide for the 2 Luxury suites I booked for 4 days. It was my father in law’s 74 birthday. I then told her if upgrades weren’t available, I would prefer a very late checkout. She told me my rooms were not ready, but I would get a text when they were finished.
This is what I recieved when I walked into the room:
A strip view for both rooms
A 2pm checkout for both rooms
A mini fridge in each room
One daily resort fee removed for each room.

Was this an epic upgrade?