119 Reviews
(866) 263-3001
3325 South Las Vegas Boulevard, Las Vegas, NV89109
92% got a Vegas Hotel Deal
Palazzo Hotel

Palazzo Review Highlights

Recent Hotel Deals & Upgrades

Recent Room Upgrades: 0% 0/0
All Time Upgrades: 92% 88/96

Room Upgrade Reports

Saved:  $350 Tipped:  $40 Upgraded to  Luxury Suite  from  Luxury Suite 

Handed the guy at the front desk $40. Immediately got upgraded to a high floor room (44th floor) facing the strip with early check in (we checked in at 11am) and late checkout (until 2pm) waived. Also got one night’s resort fee waived due to a mishap with billing to room at a bar. I’d say that’s a fantastic value. Probably saved approximately $350.

BTW, I was on the fence between Venetian’s and Palazzo’s Luxury Suite. Glad I made the choice to choose Palazzo’s… It’s a far superior product, and as Palazzo is nearly twice as tall, you’re guaranteed to get a “higher” floor room (relatively), even at the most basic rate.

Was this an epic upgrade?
Ray L
Tipped:  $20 Upgraded to  Fortuna Suite  from  Luxury Suite 

Checked in ~6pm on a Friday in November 2017, not many people in the check-in line at all, so could not target anyone. Sandwiched the $20 between ID and CC when we walked up and were asked for it. I think the guy asked if it was a tip, and I replied by asking if there were any complimentary upgrades available. We made some conversation while he checked us in.

Eventually after he checked us all in, he brought out a binder, showed us the room we originally booked, then showed us the room we were getting instead. Super nice guy and seemed to know the drill – loved our upgraded room.

Was this an epic upgrade?
NJturtle Power
Tipped:  $20 Upgraded to  Siena Suite  from  Fortuna Suite 

As a IHG Spire Ambassador member I was expecting the Sienna Suite Upgrade on my two night BOGO cert stay, but for the 3rd night I used my Chase free night from my IHG credit card. I was told in advance that I would have to check out after two nights and downgrade to a standard luxury room. Tipped $25 at check-in about 9:30pm on Saturday and CSR made a quick call extending my Sienna Suite (37-705) for the entire stay! It’s an AWESOME suite…1,200+ sq ft.

Was this an epic upgrade?
Tipped:  $50 Upgraded to  Unsure  from  Prestige Luxury Suite 

Prestige lounge check in at around 10am on a Friday. Didn’t exactly target a clerk but the clerk who served us wasn’t the manager and looked quite frumpy. On the face of it, I thought she would be receptive. I slipped $50 in with my passport whilst mentioning that we were celebrating a wedding anniversary (true) and that if she could make our stay extra special we’d be very grateful. She took the money without blinking and hurriedly said that she could definitely help us out…


She did sweet FA. No room upgrade, no reduction of resort fees. Nada. Very disappointed.

Was this an epic upgrade?
Tipped:  $50 Upgraded to  Luxury Suite  from  Luxury Suite 

Tuesday, April 24 approximately 1pm.
I didn’t target any particular clerk, I went to the next available clerk, that I was directed to.
I slid the clerk $50 under my license, and asked if there were any upgrades she could provide for the 2 Luxury suites I booked for 4 days. It was my father in law’s 74 birthday. I then told her if upgrades weren’t available, I would prefer a very late checkout. She told me my rooms were not ready, but I would get a text when they were finished.
This is what I recieved when I walked into the room:
A strip view for both rooms
A 2pm checkout for both rooms
A mini fridge in each room
One daily resort fee removed for each room.

Was this an epic upgrade?
Jim Walker
Tipped:  $50 Upgraded to  Unsure  from  Unsure 

Checked in initially at the wrong registration desk, as we had upgraded to the champagne check-in on the concierge level. First registration person just gave us the money and told us where we were supposed to go. Got to the right location on the concierage level around 4:00 p.m. on a Sunday. When he asked for license and credit card, we gave him the sandwich and he immediately started typing away, ultimately hooking us up with a massive room. Granted we were there in mid/late February from Sunday through Wednesday so not exactly a busy time but still, it worked and was well worth the $50.

Was this an epic upgrade?
Saved:  $hundreds Tipped:  $40 Upgraded to  Fortuna Suite  from  Luxury Suite 

Slipped our guy $40 and a big grin appeared. He said he would be happy to take care of us. I said it was our anniversary and wondered if there were any complimentary upgrades. Also said if there weren’t any… what would really be nice is a late checkout since our flight left in the evening. We got Both!

Was this an epic upgrade?
Tipped:  $50 Upgraded to  Siena Suite  from  Bella Suite 

I didn’t target a specific clerk. Walked up to the line at 2:30 and asked the guy by the ropes what time check in was. The guy told us that check in is at 3, but if we wanted to, we could stand in line to get pre-registered. I was directed to a stocky asian front desk guy. I handed him a $50 bill sandwhiched between my driver license and credit card. I honestly didn’t expect an upgrade since I was staying on a comp room offer already. He told me he will make sure to make our stay as memorable as possible since i told him this trip was a getaway for our family. My mom’s jaw dropped to the floor when I opened the door to our room. Now I am sitting in the Siena Suite trying to figure out how to convince my mom that i’m not a drug dealer.

Was this an epic upgrade?
Saved:  $$1800 Tipped:  $50 Upgraded to  Lago Suite  from  Bella Suite 

Booked 3 bella rooms in total for a bachelor/ birthday party. We arrived at about 9:30 pm on Thursday night. No one was in line and went to the first lady that called me over. Slipped the $50 between my passport and credit card and simply asked for any complimentary upgrades she could give me. I asked if she had any crazy suites and heard about awesome customer service they provide at the Palazzo. 5 minutes later, I got my resort fees waived, the Lago suite with a pool table and 2 roll away beds all for free. No other questions asked! What an amazing upgrade!!

Was this an epic upgrade?
Saved:  $$1000 Tipped:  $50 Upgraded to  Prestige Siena Suite  from  Luxury Suite 

We arrived around 11:30pm due to flight delay on Nov 17, Friday. The hotel had a huge line up so we were just standing in line and going to try out luck with anyone there.

It was our first time to Las Vegas and I was traveling with my boyfriend. We booked 3 nights on Expedia. When we arrived at the counter, a mid-age gentleman greeted us and asked for our passport. My boyfriend told him that it was our first time in the city and it is also for my birthday celebration which was in 2 days. We put the $50 between our passport and asked if there is anything he can do to make our trip more enjoyable. He then checked his computer and told us he will see what he can do. After checking on the computer, he went to the back room and told us that he needed to check on something. We waited for about 5-7mins at the counter then he returned with bottle of water and told us the room is ready.

He told us the room is in Palazzo (we booked Venetian) which is fine with us. Then he showed us a book with suite diagrams which we didn’t paid too much attention to since we were both exhausted. When we went up to the room (48floor), we were blown away.. the room was huge, we later found out that it was a Lago suite (the room would have cost $600 per night). The room has a pool table, 2 washrooms (1 was full bath with a jacuzzi)!

Was this an epic upgrade?