I had a basic room at NYNY, merely went to the first clerk available on a Monday afternoon, kindly put $20 between ID and credit card, and politely asked if any complimentary upgrades were available. She smiled, said she would check. First asked, if I was parking a car during my stay. I wasn’t. She then upgraded me to a room that had a nice view of the strip facing MGM, and parts of excalibur. Also a bigger room. Enjoyed it.