MGM Grand

221 Reviews
(877) 880-0880
3799 Las Vegas Blvd S, Las Vegas, NV89148
58% got a Vegas Hotel Deal
MGM Grand Hotel Las Vegas

MGM Grand Review Highlights

Recent Hotel Deals & Upgrades

Recent Room Upgrades: 0% 0/0
All Time Upgrades: 58% 118/203

Room Upgrade Reports

BigDogs79
12/05/2006
Tipped:  $20 Upgraded to  Normal King  from  Normal King 

We probably should have tipped her but I personally do not think we would have been more successful even if we tipped. She was just in a very bad mood. After telling her we were on our Honeymoon and asking for a free room upgrade she tried to put us on the first floor in the west wing. We asked for the Grand Tower even though it had 2 Queen beds in every room. She put us on the backside of the hotel. I tried to go down later and get a different room but they told me they could not do anything because I was already checked in but they would have upgraded me if they had checked us in. I decided to wait until the next day around check out time. I went down and explained that we were on our Honeymoon and that our first front desk clerk was rude to us. After some negotiation with her manager they agreed to put us in a Premium view room. Took some haggling but in the end it was a nice room with a great view.

Was this an epic upgrade?
troutmd
11/24/2006
Tipped:  $20 Upgraded to  Deluxe /w View?  from  Deluxe 

Supposedly was given a room with a better view (still a deluxe double bed) that did overlook part of the strip, and was given a $25 food credit and tickets into some bar.

Here is the problem, booked a room rate for three nights that was supposed to be like 350 total, go to check out and we get a ticket to sign saying 700 bucks!!! The original ticket we signed had the proper room rate, best we could tell they canceled our original reservation and made a new with the room with a view. We finally got is straight after they went back and dug out the original copy we signed. Needless to say, it killed 45 mins or so and we made it to the terminal just as they were closing the door.

Was this an epic upgrade?
Moooshe
11/22/2006
Tipped:  $20 Upgraded to  West Wing Room  from  West Wing Room 

We arrived at about 1:30PM, I took a quick look at the desk to locate the managers and decided to go for this clerk who wasn’t too busy and had no one around. I placed the confirmation email on the desk and handed him the credit card with the $20 folded under it. I said “I’d like to check in, please, and I wonder if you have any upgrades available” or something like that. He took the CC with the 20 and I’m 99% sure he knew what’s going on and what I’m asking for. He placed the 20 on the desk near the keyboard and said something like “I’d be happy to check that for you”. He started typing, then said he needs to check something and went through a door in the back. He came back after a couple of minutes and said “Sorry, there’s nothing I can do for you, but I can offer you an upgrade to a bungalow suite for $50/night”. I didn’t take it (paid enough for my room as it is). He suggested that I’d come down the day after and try again, but I didn’t bother. I did not get my $20 back nor anything else people were describing (like champagne).
I went to him later to make sure I’ll be able to get into the Studio 54 club through the VIP gate (it was a part of my deal), and he said no problem, he’ll take care of it. We went to the club and of course they didn’t have my name on the list. So I went back to him and asked him what’s going on, he said to give him five minutes and try again at the club, and he gave me two vouchers for free drinks. We gave him 15 minutes but we still were not on any list. We ended paying for admission and when we checked out I made sure they refund us the money. The vouchers were useless since until we got inside it was 12:05AM and the barman wouldn’t accept them after midnight.

West wing room was very small but very nice though, and my G/F was pleased anyway

Was this an epic upgrade?
Sodomann
11/13/2006
Tipped:  $20 Upgraded to  Bungalow Queen Suite  from  Standard Deluxe Room 

Just approached the clerk at the front desk. I placed a $20 bill under my CC and ID just so the “20” could barely be seen and asked if there were any available upgrades. He asked for a second and a few seconds later asked me if the bungalow queen suite would do. Of course I accepted and went on my way.

Was this an epic upgrade?
"James"
10/03/2006
Tipped:  $20 Upgraded to  West Wing King Room  from  Standard Grand Tower Room (casino rate) 

Arrived at MGM front desk around 5PM. Did the usual, asked if there were any complimentary upgrades available and handed the clerk my credit card with a folded 20 sticking out from underneath. He told me that I was already getting the casino rate which was a really good deal to begin with. He then paused for a few seconds, checked and then said he could get me into a West Wing King Room. I’ve stayed in the West Wing on a previous trip…it is not really that much of an upgrade so I politely declined and just kept my original reservation. So then just handed him my credit card and I kindly replied “Thank you for checking.”

The clerk however did give me a line pass for the buffet and one comp. admission pass to Studio 54 so I got a little something out if it.

Was this an epic upgrade?
NJBandit
09/23/2006
Tipped:  $20 Upgraded to    from  West Wing room 

I put the 20 between my CC and ID and she handed it back and said sorry I can’t take this. What she did do though was give me a room high up with a view of the strip and free champane and strawberrys.

Was this an epic upgrade?
zrajani
09/19/2006
Tipped:  $20 Upgraded to  Hollywood Suite with rollaway and $25 dining credit  from  Grand Tower Room 

Was initially standing in line for a Male, but then he suddenly had a supervisor stand behind him. As soon as I saw that, I shifted to next lane that was somewhat isolated. I handed her my credit card and ID with the $20 bill in the middle, sticking out just enough for her to see it. I immediately asked her for a complimentary upgrade, she said she can definitely do something but will check to see what they have. Typed for a couple of minutes and then offered me the Bungalow Suite since it had the two beds… I asked her if she could switch to the Hollywood Suite and include a rollaway, she said ‘sure, it would be my pleasure’… Once she was done that portion, I asked her for a dining credit… She typed away and thought for a bit and then said ‘sure, no problem, I’ll issue you a $25 dining credit, and you just have to make sure you charge your meal/buffet to your room’. That was about it! Took the keys and was off to the room.

**Not a big fan of the MGM at all. But had to stay here one night because of a sudden change in plans. Off to the Wynn next for a couple of days. Will post on how the trick works out there. *Crossing Fingers*

Was this an epic upgrade?
wynnresortfan
09/17/2006
Tipped:  $20 Upgraded to  Bungalow Suite  from  Grand Tower Room 

Went to Airport Hotel Check-in. 2 Clerks and a Manager behind the desk. I shifted lines to the male clerk as the manager was near the female clerk. I handed license and credit card to clerk. He told me I would be on the 19th floor. I showed him a palmed $20 in my hand and asked him if there were any complimentary upgrades. He said: “of course there are” – I needed 2 double beds and he offered me a bungalow suite. He showed me a book w/ pictures of the suite and I slipped him the $20 as he was doing that.
I had booked through MGM using one of the September Codes for $69/night when I made my reservation.

Was this an epic upgrade?
futurina
09/04/2006
Tipped:  $20 Upgraded to    from  Regular Room 

My husband “handled” this…. he handed $20 to the young girl behind the counter, who had one older 30s guy behind her watching… she typed furiously on her computer for 3 minutes or so and came up with our room number… we got to the hotel AND HAD TO WAIT 45 MINUTES FOR OUR LUGGAGE after the shuttle bus, despite 3 calls to the bell desk… our room was on a high floor (24th) but the “view” consisted of the Hooters hotel parking lot. A TOTAL WASTE OF MONEY, arghhh!

Was this an epic upgrade?
Mark
08/31/2006
Tipped:  $20 Upgraded to  N/A  from  Standard 

We tried to pick the line with the person who would be the most likely to grant our request but no, that was not the case. The brunette was very cold and our request was answered very business like, as if she thought we may be paid by the hotel to check-up on them. Lots of bosses around watching their workers. Judging from most stories, it’s very unlikely to get an upgrade at the MGM, perhaps some better luck at the airport.

Also, I am very skeptical of some results/review recently posted just sound too good to be true…read-up and you will know what I mean.

Was this an epic upgrade?