Mandalay Bay

119 Reviews
3950 Las Vegas Boulevard South, Las Vegas, NV89119
74% got a Vegas Hotel Deal
Mandalay Bay Las Vegas

Mandalay Bay Review Highlights

Recent Hotel Deals & Upgrades

Recent Room Upgrades: 50% 1/2
All Time Upgrades: 74% 81/109

Room Upgrade Reports

paul lanyi
07/11/2011
Tipped:  $20 Upgraded to  none  from  standard rack rate 

Long lines. shortest line was an asian woman. mid-day Monday.

Was this an epic upgrade?
Mark R
03/04/2019
Saved:  $$800 Tipped:  $50 Upgraded to  Unsure  from  Unsure 

This was our first time visiting Las Vegas and our first time in 4 years getting away together without our kids (which we told the clerk when she asked if we were celebrating anything special). There were about 10 people ahead of us when we were checking in. We just went to the next available clerk to check in. I put a $50 bill in my passport with my credit card at check-in and asked if there were any complimentary upgrades available. The clerk ran my card and passed my passport and card back to me (she saw the tip but left the $50 in my passport) and said she’d go check with the room coordinator regarding an upgrade. She came back a few min later and said the room coordinator could give us a Moorea Suite for a reduced rate of $50 extra per night. That in itself would have been a great value but she continued on saying she’d comp that $50/night extra charge. So in the end it was a free upgrade. I asked if she needed to run my card again handing my passport and the card (and the $50) back to her to give her another chance to take the tip. She said no and that we were all set to go.

We originally booked an Elite King room which is one room at around 500 square feet with a large bathroom.

The Moorea Suite is 1,440 square feet with a wet bar, area and lounge area, and separate bedroom with large bathroom including a jacuzzi tub.

Was this an epic upgrade?
Jonathan
08/25/2019
Saved:  $600 Tipped:  $20 Upgraded to  Great Room Suite  from  Deluxe Room 

Booked 2 rooms and thought that it might be difficult for the upgrade on the weekend. I did $50 with the trick, got the upgrade then she handed me back and said to keep it because helping us was her pleasure. So i gave her 20 after and told her thank you.

Was this an epic upgrade?
kenny
06/14/2013
Tipped:  $20 Upgraded to  2 queen bed, 2 bath, with living room at The Hotel  from  2 Queen bed,1 bath, standard/cheapest room 

My dad slipped a $20 to the clerk and said “Hey I’ve got my son and his Girlfriend, we are celebrating their college graduation. Are there any possible upgrades for an event like such?” She said “why of course 🙂 how does The Hotel sounds.” It was around noon on a Friday. Very pleased will do this again.

Was this an epic upgrade?
shawn
05/13/2012
Tipped:  $20 Upgraded to  penthouse suite 62nd floor @ THE HOTEL  from  standard delux room 

we arrived at the lobby around 1030pm and the registration wasn’t very busy so we just went into the first available clerks line and i had the 20$ sandwich ready in my pocket. his name was jeff and in his early twenty’s, handed over my ids and he put the 20 dollars clearly on the desk in the middle of him and i and went to work typing away on his computer for about 5-10 minutes without saying much. (i asked for the comp upgrade) he said the room would be a bit smaller but would have an excellent view and a jacuzzi. it was for my girlfriend and i so i thought that would be alright! well he checked us in and gave us a map to our room it was a little confusing at first it was so big. we got to the elevators for the hotel at the manadalay bay and we discovered jeff had upgraded us to the penthouse suite on the top floor with a breathing taking view. for 20$ DEFIANTLY worth it put the cherry on top thanks jeff!

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Nick
04/22/2019
Saved:  $$74 Tipped:  $20 Upgraded to  Bay Suite  from  Deluxe Room 

Had comped rooms this past weekend and went to check in at the VIP line round 5pm on Friday. Put my cards and $20 on the counter and the clerk immediately grabbed all 3 and mentioned he would upgrade my room without me even asking anything. Asked if I cared about the view or floor which I didn’t and put us in a Bay Suite. The only thing I owed was the $74 for the resort fees and he said he would take care of those as well. This was probably the best upgrade I’ve gotten since tipping $20 at check in.

Was this an epic upgrade?
Thomas
03/08/2012
Tipped:  $20 Upgraded to  550 Deluxe Strip View Room  from  550 Deluxe Room 

We arrived at Mandalay Bay about 11:00 pm on a Thursday evening. There were approximately 10 other guests in line with 4 front desk/check in workers. There were 2 older Asian women, an African American woman who looked very by-the-book and a mid 20s white gal. My 21 year old son was with me and I told him to make sure he smiled and looked happy when we it was our turn to check in. Sure enough we got white 20 something. The first thing I did was put the $20 bill on the counter in front of me. I was friendly and she asked if we had a reservation. I said yes and she asked for DL and credit card. I did not sandwich but made sure the $20 was in plain view the entire time. She found the reservation and asked if we booked 2 queens non-smoking. I said yes and that I was hoping for an upgrade since this was my son’s first time in Vegas and I wanted it to be a memorable experience. She seemed engaged with the idea of my son being 21 and his first trip to Vegas. She said she could move us to the 32nd floor with a full view of the strip. Then she reached in and pulled out a handful of free drink tickets. I told her we really appreciated her customer service and asked if she was allowed to accept tips. She nodded and I handed her the twenty. Mission accomplished. The room absolutely exceeded my expectations.

Was this an epic upgrade?
David
10/30/2011
Tipped:  $20 Upgraded to  750 sq ft suite  from  regular 

Lines were a few people deep for each of the 5-7 front desk clerks so I tried to find someone who didn’t look already annoyed.
She seemed nice, I provided her with my license and CC and included an unfolded $20 bill and asked if she had any complimentary upgrades available.
She commented that the hotel was quite full but she would check. She typed away for a few minutes then, as expected, stepped away for a few minutes to have a conversation with the front desk manager. They spoke for a few minutes, laughing, etc. and didn’t appear to be looking at the computer at all.
She finally came back and said she had a great view suite for me on the 32 floor, overlooking a view of the strip.
I was very pleased with the results – for $20 I got a great suite for 6 nights!

Was this an epic upgrade?
Jon
06/07/2011
Tipped:  $20 Upgraded to  N/A  from  550 Deluxe Room (Standard) 

Checked in at 4 PM on a Tuesday for 2 nights. Had my choice of clerks (1st time ever) so I chose a young, friendly-looking female. I handed her the sandwich and asked for any free upgrades. She dropped the cash on the counter like it was on fire and said, “I’m sorry we don’t do that, you can purchase an upgrade if you’d like.” Perhaps Mandalay is cracking down on free upgrades. I was happy with the room I got (nice strip view), and I got the $20 back, so no harm done. I’ve still had many more successes than failures, so it never hurts to try.

Was this an epic upgrade?
Matt
03/10/2016
Saved:  $500 Tipped:  $20 Upgraded to  Bay Suite  from  Bay Suite 

We arrived at the hotel very early in the AM (7 vegas time). I prepared my $20 sandwich (nom nom nom) and presented it to the next available host with the phrase “any complimentary upgrades available?”. She was startled a bit at first but threw the $20 on the desk and begin looking. The hotel was very full as there was a conference booked there and the pool was opening this weekend. She found us an upgrade to a executive bay king suite with a strip view (that is 2 tiers of upgrade I think). Even better, she got us checked in to an already ready suite (that is normally a $50 upcharge) and extra late checkout on Sunday (normally another $40). So thankful, normally checkin is at 3pm and the place becomes a zoo! Also 2 buffet passes! When I looked at rooms, a exec over a bay room was an extra $200 or so a night, so for our 2 night stay, we ended up with $500 worth of value for our $20 bucks. Total win!

Was this an epic upgrade?