I was in town with inlaws for a 2 night stay. I booked both rooms with my registered malice account. I’m not a big gambler but I had stayed at Mandalay Bay previously. I had $49 run of the house rooms reserved.
When we went to check in I just pulled out a $20 and held it folded in my fingers and asked if they had any upgrades. Clerk was a 30ish year old looking white dude. He said let me check….yup…you guys want suites? Said sure ! We got suites in Delano with a view of an ac unit literally outside the window, but still a nice upgrade. I had $75 food and beverage credit with my reservation and he upped it to $100 per room, too. This was in Jan 2017
When we arrived I like others had prepared the sandwich with a $20.00. We just went for the next available clerk as it was busy. For us it was about mid day. We were asked whether we wanted a king or two queens and if floor height was important. I naturally went for as high as we could go with a king bed. I had my sandwich ready as we asked for an upgrade. We were quickly turned down with the response that they didn’t do complimentary upgrades anymore. I pocketed my $20 bill very quickly after that. When we got to our room we asked for a complimentary fridge for our personal liquor, which they never said would be a charge for. At the end of our trip we had to go complain that we were charged and extra $35 a day for this mini fridge. For this we were refunded, but only after we complained. Our room was nice, our view was ok. The customer service at this hotel was less than satisfactory for us.
We arrived at the hotel very early in the AM (7 vegas time). I prepared my $20 sandwich (nom nom nom) and presented it to the next available host with the phrase “any complimentary upgrades available?”. She was startled a bit at first but threw the $20 on the desk and begin looking. The hotel was very full as there was a conference booked there and the pool was opening this weekend. She found us an upgrade to a executive bay king suite with a strip view (that is 2 tiers of upgrade I think). Even better, she got us checked in to an already ready suite (that is normally a $50 upcharge) and extra late checkout on Sunday (normally another $40). So thankful, normally checkin is at 3pm and the place becomes a zoo! Also 2 buffet passes! When I looked at rooms, a exec over a bay room was an extra $200 or so a night, so for our 2 night stay, we ended up with $500 worth of value for our $20 bucks. Total win!
HUGE line when we checked in around 530, which I knew was a bad sign. We approached our assigned FD clerk, handed her the ID and CC and obviously laid out a fresh twenty on the counter. We asked if they had any complimentary upgrades and relayed that we had stayed with friends in their 2 bedroom suite and would love to upgrade to on again. She typed for approximately four seconds and said nothing was available. Upon pressing, she said no suites were available at all, not even for paid upgrades. She was not terribly pleasant, but suggested we come down the following day to ask if any became available because there was a huge rush and everything was taken. We came down the following day to talk about upgrades and again presented a 20. She said we could upgrade to a suite for $200 a day. When we asked for a better view with the same room configuration as we had, it would be another $30 a day. Very confusing seeing as you could book a suite with a view for $20 extra for four days. Won’t be going to MB again, unfortunately. Very unhelpful.
My dad slipped a $20 to the clerk and said “Hey I’ve got my son and his Girlfriend, we are celebrating their college graduation. Are there any possible upgrades for an event like such?” She said “why of course 🙂 how does The Hotel sounds.” It was around noon on a Friday. Very pleased will do this again.
All the lines were 5 deep so decided to move over to the vip line where there was no wait. Placed the drivers license and credit card between the $20 made some small talk and asked if they had any complementary upgrades. She did her thing went to the back room came back and asked if we have stayed at TheHotel told her no and she proceeded to tell us that we will enjoy the room. The corner unit was amazing and definitely will try this again. Making small talk with the lady at front desk helped tried to relate something to her talked about our kids and told her this was our first time away without them really helped. My wife was shocked that I was willing to try it but guess who got lucky!!!!
we arrived at the lobby around 1030pm and the registration wasn’t very busy so we just went into the first available clerks line and i had the 20$ sandwich ready in my pocket. his name was jeff and in his early twenty’s, handed over my ids and he put the 20 dollars clearly on the desk in the middle of him and i and went to work typing away on his computer for about 5-10 minutes without saying much. (i asked for the comp upgrade) he said the room would be a bit smaller but would have an excellent view and a jacuzzi. it was for my girlfriend and i so i thought that would be alright! well he checked us in and gave us a map to our room it was a little confusing at first it was so big. we got to the elevators for the hotel at the manadalay bay and we discovered jeff had upgraded us to the penthouse suite on the top floor with a breathing taking view. for 20$ DEFIANTLY worth it put the cherry on top thanks jeff!
We arrived at Mandalay Bay about 11:00 pm on a Thursday evening. There were approximately 10 other guests in line with 4 front desk/check in workers. There were 2 older Asian women, an African American woman who looked very by-the-book and a mid 20s white gal. My 21 year old son was with me and I told him to make sure he smiled and looked happy when we it was our turn to check in. Sure enough we got white 20 something. The first thing I did was put the $20 bill on the counter in front of me. I was friendly and she asked if we had a reservation. I said yes and she asked for DL and credit card. I did not sandwich but made sure the $20 was in plain view the entire time. She found the reservation and asked if we booked 2 queens non-smoking. I said yes and that I was hoping for an upgrade since this was my son’s first time in Vegas and I wanted it to be a memorable experience. She seemed engaged with the idea of my son being 21 and his first trip to Vegas. She said she could move us to the 32nd floor with a full view of the strip. Then she reached in and pulled out a handful of free drink tickets. I told her we really appreciated her customer service and asked if she was allowed to accept tips. She nodded and I handed her the twenty. Mission accomplished. The room absolutely exceeded my expectations.
My goal was to use a female clerk so I could schmooze her a bit. I think it’s easier to do the sandwich tip when you can have good communication and the opposite sex lets the hormones start running too. When I first arrived at the desk, I gave a nice big smile and then gave her the sandwich tip.
She pocketed the $20 and started looking at the computer for rooms. I then said “do you have any complimentary upgrades?”. SHe immediately nods her head and says yes, we do @ theHotel. She then tells me I will get a suite and ask me how many key cards I want.
Lines were a few people deep for each of the 5-7 front desk clerks so I tried to find someone who didn’t look already annoyed.
She seemed nice, I provided her with my license and CC and included an unfolded $20 bill and asked if she had any complimentary upgrades available.
She commented that the hotel was quite full but she would check. She typed away for a few minutes then, as expected, stepped away for a few minutes to have a conversation with the front desk manager. They spoke for a few minutes, laughing, etc. and didn’t appear to be looking at the computer at all.
She finally came back and said she had a great view suite for me on the 32 floor, overlooking a view of the strip.
I was very pleased with the results – for $20 I got a great suite for 6 nights!