I was in town with inlaws for a 2 night stay. I booked both rooms with my registered malice account. I’m not a big gambler but I had stayed at Mandalay Bay previously. I had $49 run of the house rooms reserved.
When we went to check in I just pulled out a $20 and held it folded in my fingers and asked if they had any upgrades. Clerk was a 30ish year old looking white dude. He said let me check….yup…you guys want suites? Said sure ! We got suites in Delano with a view of an ac unit literally outside the window, but still a nice upgrade. I had $75 food and beverage credit with my reservation and he upped it to $100 per room, too. This was in Jan 2017
HUGE line when we checked in around 530, which I knew was a bad sign. We approached our assigned FD clerk, handed her the ID and CC and obviously laid out a fresh twenty on the counter. We asked if they had any complimentary upgrades and relayed that we had stayed with friends in their 2 bedroom suite and would love to upgrade to on again. She typed for approximately four seconds and said nothing was available. Upon pressing, she said no suites were available at all, not even for paid upgrades. She was not terribly pleasant, but suggested we come down the following day to ask if any became available because there was a huge rush and everything was taken. We came down the following day to talk about upgrades and again presented a 20. She said we could upgrade to a suite for $200 a day. When we asked for a better view with the same room configuration as we had, it would be another $30 a day. Very confusing seeing as you could book a suite with a view for $20 extra for four days. Won’t be going to MB again, unfortunately. Very unhelpful.
We had booked 2 Run of the House rooms, but at check-in asked if there were any complimentary room upgrades available, as we were celebrating our daughter & her friend’s college graduations. The desk clerk gave us a regular Resort Queen for the adults and a Bay Suite for the 2 college graduates (adjoining rooms) with not a very great view, but at least the one rooms was larger. He would have given us a bigger suite, but it wasn’t ready at the time & he said there were no other suites available at the moment. If we could have waited, we could have had that one, but we had been traveling all day & wanted to get into our rooms and relax. So we did get one of our rooms upgraded. There was a huge line at check-in.
Prime rush, didn’t even have to ask. Made the sandwich and Got upgraded from a 5th floor room to a 27th floor room.
When we arrived I like others had prepared the sandwich with a $20.00. We just went for the next available clerk as it was busy. For us it was about mid day. We were asked whether we wanted a king or two queens and if floor height was important. I naturally went for as high as we could go with a king bed. I had my sandwich ready as we asked for an upgrade. We were quickly turned down with the response that they didn’t do complimentary upgrades anymore. I pocketed my $20 bill very quickly after that. When we got to our room we asked for a complimentary fridge for our personal liquor, which they never said would be a charge for. At the end of our trip we had to go complain that we were charged and extra $35 a day for this mini fridge. For this we were refunded, but only after we complained. Our room was nice, our view was ok. The customer service at this hotel was less than satisfactory for us.
My goal was to use a female clerk so I could schmooze her a bit. I think it’s easier to do the sandwich tip when you can have good communication and the opposite sex lets the hormones start running too. When I first arrived at the desk, I gave a nice big smile and then gave her the sandwich tip.
She pocketed the $20 and started looking at the computer for rooms. I then said “do you have any complimentary upgrades?”. SHe immediately nods her head and says yes, we do @ theHotel. She then tells me I will get a suite and ask me how many key cards I want.
Long lines. shortest line was an asian woman. mid-day Monday.
Checked in on a Monday afternoon, went to M life rewards express checkin line. Put $20 with credit card and driver license and asked if there were any complementary upgrades available. Got upgraded from the King Exec suite to the skyview suite.
My dad slipped a $20 to the clerk and said “Hey I’ve got my son and his Girlfriend, we are celebrating their college graduation. Are there any possible upgrades for an event like such?” She said “why of course 🙂 how does The Hotel sounds.” It was around noon on a Friday. Very pleased will do this again.
Our group arrived very late on a Wednesday night – more precisely 1230AM thursday morning.
Now I must admit I was skeptical of this concept but I figured what the heck, just try it and see what happens. After all, we’re in Vegas so if it doesn’t work we’ll still have a good time.
The lobby was almost vacant. It was late/early and a few days before the big Memorial Day weekend so we knew it was slow. Only two lines were open. We went to a younger Asian woman. I had the $50 stuck between my I’d and cc and was ready to do the routine. She asked for my last name and confirmed that our reservation was for the 550DR. She then asked for the I’d and cc. With a smile I handed it over and waited to make sure she noticed the $50. Once she touched it, I asked if she could do any comp upgrades. She looked back and smiled. This is where it gets fun.
She set the $50 aside and immediately got to work. My buddy who was with me could see the screen and said she was clicking through the list of available rooms at a blazing pace. I suspected that she was searching for something nice. She landed on one and asked us if a two bedroom, two king bed suite would work. Did we hear that right? No way would $50 get us THAT! We smiled and said yes. I couldn’t believe this was working. It was just like this site said! The $50 was quickly placed out of sight and after a few more clicks we had our room keys and the $50 was in her pocket.
As we got to our floor we wondered if we really got the 1500 suite. The desk clerk’s accent made her somewhat difficult to understand so maybe, just maybe, we got too excited and we got a room with a view- which wouldn’t be all that bad.
We stepped out of the elevator still not knowing what we got and joked how the double door suite at the end of the hall was our’s. With a bit of arrogance we continued to joke about those double doors as we kept walking down the hall. Yet we were still skeptical that this actually worked. Then we realized that our room was the last room number in that hall. We got the double doors!
We really had no idea what to expect when we opened the doors. I mean if we would have gotten any type of upgrade we would have been happy. But this was amazing. We opened the doors to see a huge suite with a lounge area, eating area, two bedrooms with separate bathrooms, and 5 TV’s. Oh yeah, and a full view of the strip on the ninth floor. Each night I went to bed (passed out) I was starring right down Las Vegas Blvd. Simply breathtaking. And if that view got boring I would walk to one side of my room and view the airport…and if that was too dull I would walk to the other room and enjoy the mountains.
So to sum this up, we went from the most basic room category to one of the best Mandalay Bay has to offer just for $50. Plus the daily resort fees were covered and we got a couple free drink tickets.
I am now a believer in this and will do it no matter where I go. This takes no special tricks or gimmicks. Just a little extra cash, a smile, and some confidence.