Checked in around 10 pm and used the $20 sandwich and told the clerk anything that she can do to make my wife’s birthday special would be appreciated. We got upgraded from deluxe an older tower to the newly renovated tower with high roller view.

We checked in around 8:30pm, there was a line, so we had no choice of clerk. But when we asked “is there any chance for a complimentary upgrade?”, she smirked as if there were not that many options and said, let me see what I can do. We had booked a carnival room with two queen beds, she was able to get us upgraded to a room on the 24th floor with a view of the strip. At first I did not think it was all that great of an upgrade, but then the volcano show at TI started. Great advice! Thanks!

My experience was baffling. We arrived at Harrah’s 5:30 p.m. on November 17, 2015. There was a line so no choice of checkin person. We ended up with a timid middle aged front desk lady. She was very polite. I explained we were celebrating 2 things one was my 50th birthday and two I have just found my high school sweetheart and 1st love after being seperated for 30 years and we decided to come to Las Vegas for her very first time ever. WE were hoping for a complementary upgrade to a suite from a basic Carnaval room. I placed a $50 bill between license and credit card and the lady could not give it back to me quick enough and stated “lets see how well you are happy with your room first”. She typed in a bunch of stuff and I was looking for 4 nights upgrade. She then walked over to a I assume supervisor standing behind all the desk agents and she had her own computer in which the 2 ladies looked at something on the screen.( I am assuming they were looking to see if I had any Total Rewards action previous)I HAD NONE. After 2 or 3 minutes our agent slowly walked back and started typing again a quietly said “its $75 per night upgrade to a Suite”. After a moment of silence she responded ” I can offer a King Deluxe in Mardi Gras tower for you complimentary”. This ended up being a smaller room (320 square feet) and extra ammenities were Television in bathroom, marble counters in bathroom, large Plasma television in the bedroom and a balcony that was 2 foot wide so basically you could open sliding glass doors to look out but could not literally walk out onto balcony. Note about balcony it is right about food court and all the exhaust fans so the smell of all the foods mixed were nauxious so could not comfortably open doors. It did not cost me $50 but also it is clear you need prior action on Total Rewards.

So easy! $20 for suite with jacuzzi tub on 34th floor!

I stayed at Harrah’s last year and had no luck. I notice that there are no recent postings for this hotel and as I am staying there next week if anyone has submited any recent results.