Checked in around 1 p.m. on a busy Friday afternoon. We inquired if there were any comlimentary upgrades and placed the 20.00 with my husband’s license and credit card. They were totally sold out so it didn’t work, but we got a nice room close to the elevators. The clerk was very nice and apologized that there was nothing available and she gave us our 20.00 back.
Worked as described. From the reviews I pretty much expected to get bumped from South to North tower, and that’s what happened. Clerk was young but professional; handed him license & CC w/ $20 in between as described here and he placed it on the keyboard while he checked. After he told me he put me in the North tower I noticed the $20 was gone.
Also, I asked if there was a refrigerator in the room. There isn’t, but he said they could have one brought in. I asked if there was a charge, and he said there normally is but he could waive it if the refrigerator was for “medicinal purposes”. I told him yes, we must keep the “medicine” cold. That was a nice extra bonus.
The switch to the North tower is definitely worth it; the South Tower is a serious walk away from the casino and Fremont St.
Checked in and as I handed the front desk person my drivers license, credit card and a $20 I asked if there were any complimentary upgrades. He said he could upgrade me from a South Tower room to a North Tower room with a view overlooking the pool.
Checked in at the worst possible time – 2pm on Friday afternoon. Not really surprised that it didn’t work. Clerk said straight away that they were fully booked and returned our $20 immediately.
She upgraded me to a 8th floor North Tower room which is a lot closer. I asked her for a room with a Jacuzzi and she said she had one that was a smoking room. I took it but it was a one person Jacuzzi(not what I wanted).
The room was not impressive at all with a view of a concrete wall about 10 feet away.
The tip worked for an upgrade to the North Tower. These rooms were well appointed and nicely maintained. The North Tower is also more convenient to the Casino and Fremont Street.
We asked for the availability of any FREE Upgrades-he was happy to assist. Supervisor was standing right behind him too. Had a great room – very pleased with the Hotel, Staff, Service.
Being the holiday weekend we weren’t expecting to be successful but we thought we would try so we put a $20.00 bill as suggested between our credit card and ID and were upgraded to a nicer room in the north tower. He said he tried to secure us a suite but they were all booked for the holiday weekend. Will definitly try this again in the future.
booked a standard room, got a standard room at south tower. got tip back.