We checked in on a Friday afternoon. Gave the clerk ID, CC and $20. He upgraded us to the Rush tower, which was much nicer than the Carson tower. Very happy with the upgrade.
We were getting married at Golden Nugget booked a non-smoking room in the Rush Tower. We checked in about 9:30pm.
Presented a 20 dollar tip between cards to female clerk and was instantly refused.
Next time we are staying elsewhere due to poor service throughout stay.
We arrived mid afternoon after a real long flight from the east coast. While in line i made my sandwich and checked out the front desk staff. I noticed 2 really friendly ones. I let someone go ahead of me to i could get one of them. When i walked up i called her by her first name, there name tags also mention where they are from. I brought up a trip i had last year there. after some small talk she asked for my licence. While giving it to her i asked if they had any room upgrades availible. About 2 minutes later i went from a Rush Tower to a Spa Tower Suite. It was a great 4 night trip.
Well ; walked up to counter. Greeted her and as I handed her the sandwich I asked her if there were any upgrades available. She giggled and placed the sandwich down while she looked. When she found one she thanked me and flicked the 20 in her cubby and gave me my id back. Smooth and discreet.
We checked in at 3pm.
We arrived early Sunday afternoon. A couple of hours before check in. My wife was a little suspicious of the sandwich but agreed to the plan. Carson Tower Front desk was not open but was informed by a sign on the counter to go to Gold Tower front desk. We went to the Rush Tower front desk instead. We were met by a young man who said he could take care of us. I informed him we were checking in for a two night stay. I handed him my I.D., credit card, along with a twenty wedged in between them. Then I asked him if there were any complimentary upgrades available. He took the sandwich & said he would see what he could do. A few minutes later he said he was moving us to a deluxe guest room in the Rush Tower & we would be much happier with this room. We were very happy with the upgrade. Bigger rooms, robes, awesome bed, spacious sitting area/couch with a great view, and all in a fancier, quieter Tower. Thanks.
On a wednesday at noontime, next available clerk was a younger man. Had my bill pressed ever so tightly between my CC and DL.. Clerk could tell what was going on, let cards fall lightly on desk, and with his pinky finger tapped the $20 right under his keyboard (I have been practicing this at home). Received a nice upgrade for a 7 night stay.
Asked for an upgrade was told no , but I could purchase one for $20 for my two night stay. Got a view overlooking the pool.
I checked in at 2:30 AM on a Sunday night. When I got to the front, before I even had a chance to ask for an upgrade, the clerk said they were all booked and they would be upgrading me to a 1500 sq ft Spa suite from a regular room. Stayed in it for two nights. Best upgrade ever!
My brother and I were out for a two-day getaway. Checked in early (about noon), it was fairly busy. Check-in person was a 30-something lady, gave her the sandwich and she returned my $20 immediately saying that the Carson tower was sold out and there were no upgrades available. There was an older woman nearby who looked like a supervisor, so perhaps she wasn’t willing to look in one of the other towers because of that.
Check in late at nite. Asked for complimentary upgrade, was told none available.