We arrived early Sunday afternoon. A couple of hours before check in. My wife was a little suspicious of the sandwich but agreed to the plan. Carson Tower Front desk was not open but was informed by a sign on the counter to go to Gold Tower front desk. We went to the Rush Tower front desk instead. We were met by a young man who said he could take care of us. I informed him we were checking in for a two night stay. I handed him my I.D., credit card, along with a twenty wedged in between them. Then I asked him if there were any complimentary upgrades available. He took the sandwich & said he would see what he could do. A few minutes later he said he was moving us to a deluxe guest room in the Rush Tower & we would be much happier with this room. We were very happy with the upgrade. Bigger rooms, robes, awesome bed, spacious sitting area/couch with a great view, and all in a fancier, quieter Tower. Thanks.
Well ; walked up to counter. Greeted her and as I handed her the sandwich I asked her if there were any upgrades available. She giggled and placed the sandwich down while she looked. When she found one she thanked me and flicked the 20 in her cubby and gave me my id back. Smooth and discreet.
We checked in at 3pm.
We were getting married at Golden Nugget booked a non-smoking room in the Rush Tower. We checked in about 9:30pm.
Presented a 20 dollar tip between cards to female clerk and was instantly refused.
Next time we are staying elsewhere due to poor service throughout stay.
On a wednesday at noontime, next available clerk was a younger man. Had my bill pressed ever so tightly between my CC and DL.. Clerk could tell what was going on, let cards fall lightly on desk, and with his pinky finger tapped the $20 right under his keyboard (I have been practicing this at home). Received a nice upgrade for a 7 night stay.
My brother and I were out for a two-day getaway. Checked in early (about noon), it was fairly busy. Check-in person was a 30-something lady, gave her the sandwich and she returned my $20 immediately saying that the Carson tower was sold out and there were no upgrades available. There was an older woman nearby who looked like a supervisor, so perhaps she wasn’t willing to look in one of the other towers because of that.
Asked for an upgrade was told no , but I could purchase one for $20 for my two night stay. Got a view overlooking the pool.
We arrived mid afternoon after a real long flight from the east coast. While in line i made my sandwich and checked out the front desk staff. I noticed 2 really friendly ones. I let someone go ahead of me to i could get one of them. When i walked up i called her by her first name, there name tags also mention where they are from. I brought up a trip i had last year there. after some small talk she asked for my licence. While giving it to her i asked if they had any room upgrades availible. About 2 minutes later i went from a Rush Tower to a Spa Tower Suite. It was a great 4 night trip.
At approximately 2:30 p.m. at the Rush Tower check in desk, was 2nd in line when I arrived. There were two clerks and I got a 20-30-something woman.
Handed her my $20 sandwich and she tossed it on the counter like she was allergic to it in one move, before I could even say anything. She did this before she even entered any information in the computer
I was booked in Carson tower and got Carson tower. Luckily my room was competed due to play from a previous stay. So it was no skin off my nose, free is free.
Young Asian women she was the 1st clerk available. It was around 4pm. I put the 20 between my ID and Credit Card said if there were any free upgrades to a larger room it would be apreciated. She saw the 20 and kind of hesitated(I think her superviser was standing behind her) and said ah in a kink of suprised manner. She then started typing and showed me a Rush Tower Standard Room. I told her that it didn’t have to be in the Rush Tower(this was what I was afraid of because my object was to get a larger room(suite) not a fancier room to the same size. She then went back to typing and said she had a Jr. Suite in the Rush Tower. I said that would be fine and thanked her for her efforts. Let me tell you that room was anything but Jr. . It was huge the Bathroom area alone was bigger than most hotels standard rooms. The Bathroom contained a seperate room for the comode. Two sinks and two lighted mirrors on opposite sides of the room, a rain shower that could have held 4 people , a seperate bathtub and a large walk in closet. The living area had two 40-46 inch flat screen TVs and a large L shaped Couch. All and all it was well worth the 20
Booked a room over the phone with the hotel about 3-4 weeks in advance. Told the reservation gal we were coming for our anniversary. Called a day before we arrived to “confirm” our reservation and that we would be arriving late evening. Upon arrival, to the new Rush tower, there was one gal checking in before us, and we only had to wait for a few minutes. It was almost midnight on a Sat night, the front desk clerk was male 24-30 ish, (only one clerk at the desk) and I handed him DL and CC, said good evening. He was busy typing and then he picked up the phone and dialed, spoke for a few minutes, hung up, typed some more, picked up the phone again, spoke to somebody, typed more. Couldn’t hear what he was saying due to background noise, he looked up and said he would be upgrading our room! We went from the Rush tower to the Gold tower. Room on the16th floor…had to use the room key to access the floor…felt really special!
I didn’t have to say anything to him for the upgrade. I wonder if it was because I mentioned it was our anniversary or because I made the reservation with the hotel.
Will definetly try that method again!