I was in Vegas for 4 days and 3 nights and stayed at The Delano. My flight landed at 9:40pm and I arrived at the hotel around 10:30pm. There was only one Front Desk Agent working at that hour. So, I had no choice but to get checked in by S*******. While I was walking from the taxi stand to the check in desk I was getting the ID+20+CC sandwich ready. So when S******* asked me for my ID and CC I handed all three over to her. She separated the $20.00 and handed it back to me and said that she can only accept a tip after checking me in. She didn’t even give me an opportunity to hint at an upgrade. So, front desk tip at Delano is a no go…. I did end up tipping her the $20.00 after check in.
Checked in yesterday at 11:45 am, and due to COVID, the Delano staff directs you to use a self check-in app on your phone. Do not do this, and let them know you want to check in at the front desk (or just tell them you are going to the front desk and walk past them). We originally checked in with the mobile app, so there was no one to tip, and the person directing you to check in via the mobile can’t upgrade your room. After we made this mistake, we went to our automatically assigned room on the 7th floor, and it was nice, but our view was of a wall and air conditioning units. I immediately called down to the front desk to let them know I was disappointed with the view, and after a brief hold, I was told that they would move me to the 10th floor and that I just needed to go to the front desk for new keys. When I got to the front desk, I approached a younger male and let him know that I just called down and was hoping for a room on a higher floor. I passed him my ID and the $20 (credit card not needed at this point because I already checked in) and he said, “Thanks, I really appreciate that, and I have one of our Stay Well Suites with a pool view on the 34th floor available.” The Stay Well Suite was approximately $25/night more than the room we paid for, so we saved $50 total for our 2 night stay. I think I could have not tipped him and still gotten the room, but I feel the tip was well worth the extra service we received.
Made a $20 sandwich with my credit card and military ID card. Was offered a similar room to what I reserved. But it was at a higher floor and decent view of the strip. The clerk felt he didn’t give me an “upgrade”, so he even asked if I want my $20 back. I asked him to keep it. Room was very nice. Even my relatives who are local and do staycations in Vegas were impressed with the room and view.
We made it in around 10pm on a Tuesday, there was only one clerk. Put the 20 between cc and Id. Booked a regular king. Rather than ask for an upgrade, asked for a room with a strip view. She said sure, but only had a 2 queen suite. This was fine since my wife and I are comfortable on a queen. We were on the 35th floor with a great view, a well spent $20. Very impressed with the hotel, booked through price line express deals.