We arrived at 2 PM & the reservation lines were packed. Didn’t really have a choice as to which clerk we would get. Originally booked two wheelchair accessible rooms online and it wouldn’t allow us to choose which tower we were in. We only wanted one wheelchair accessible room and one regular room but we were afraid it would be in 2 different towers so we just reserved 2 wheelchair accessible rooms online. Once I got email confirmation I saw that both rooms were in the Roman tower. Upon arrival to the hotel we had to wait in line about 20 minutes. As it happened when we got to the front of the line a male manager was standing in close vicinity to our clerk, So we were nervous to even try this. I instructed my husband put a $20 bill between his drivers license and the credit card and he handed it to the clerk and told her online it didn’t give us a choice of which tower we were in and would it be possible to upgrade our rooms. She said she would check and placed the $20 bill back on the counter in front of us. We also told her we only actually wanted one wheelchair accessible room but since we wanted to be in the same tower we couldn’t book it that way online. She typed for a few minutes and told us she had upgraded rooms available & told us she could put us in 1 wheelchair accessible deluxe room with 2 queen beds & 1 deluxe room with two queen beds, both in the Augustus Tower & just down the hall from each other. Both of the rooms were absolutely huge. Our room had a spa tub and a walk-in shower and had a beautiful view of the Bellagio fountains & the strip. The wheelchair accessible room was also huge and had a view of the other side of the strip, no bathtub, but instead a shower with a pulldown wheelchair accessible seat in it. Under the vanity there was another free standing portable wheelchair accessible seat that could actually be put in the shower or used to sit in front of the vanity. The first night all six of us ordered room service and sat looking out the full length window watching the Bellagio fountains! It doesn’t get any better than this!