1. I targeted a younger woman, 25-35, with an outgoing personality. I watched the check-in folks for about ten minutes before I made my move.
2. Time of day was around 12:30 pm.
3. I told her I was an old country boy from Juliette, Georgia who was trying to impress his wife. Told ’em I’d always stayed at lesser properties at the strip, but my wife had always wanted the Bellagio. Then I said the only thing that would make it even better would be a room with a nice view of the fountains. The clerk told me she’d go talk to her boss, when she came back she told me she could help me!
Tried to upgrade with a $100 and was unsuccessful. I think it was mostly because I booked a high end suite to begin with. I figured I’d make it a C-note and go for a Grand Lakeview Suite. The most I was offered was a different penthouse but with a better view. I declined since I was primarily looking for more space. I tried this twice before and it worked both times so I’ll still be trying it in the future. Just didn’t have much luck this time but I gotta give the girl a lot of credit to walk away from a hundy like that.
My boyfriend and I got to the hotel around 11am on Friday. There was a long line of people checking in, so we didn’t get to choose who to do the sandwich trick to. When our time came, we were assigned to a gentlemen in his late 20’s maybe. We were super friendly when we greeted him and handed him our $30 along with my credit card and ID. He immediately took the $30 and placed it on the counter and said, “unfortunately I cannot accept this until after I have helped you, and if you are satisfied then I will gladly accept if you are still willing.” We said it was fine and continued being extra nice to him and telling him that my boyfriend and I just turned 21 this year and wanted to experience Vegas. He said he would try as much as he can but cannot guarantee because of how busy the weekend we went was. We got the run of the house room, so basically it is whatever is available at time of check in. He said that he got us a resort king room on the 25 level, but instead of it having a bad view, he gave us a room that had a great view of the strip. It was not centered in front of the strip, but you can still see the fountains and everything from our view. He also said it was ready and that we were able to check in early. Only downside was that it was an accessible room so there was no bathtub, which is what I was looking for, but for the view, I was satisfied.
I was originally booked to stay in the Bellagio Suite with a Strip View between April 1 and April 6, 2018 (5 nights) (avg. of $289 per night, plus resort fee). I made my reservations through the Bellagio’s website and signed up to be an M-Life member (for a 20% discount on the room). We arrived around 10:30 in the morning (Easter Sunday). We waited about 20 minutes to get to a front desk clerk. Due to the line, I was assigned the clerk–I did not make the selection myself. I gave the clerk (a lovely Asian fellow), $150 sandwich with a $100 bill on the outside–so he could see it was a good tip. The clerk was immediately impressed with the tip and said, wow–that’s a lot of money. I asked if there were any complimentary upgrades available since it was my wife’s 40th Birthday. He told me to hold onto the money for now and he will do his best to accommodate me. If was happy with his service, the gratuity would be appreciated. He immediately left to talk to his manager and came back to offer us an upgrade to a Penthouse Suite with a view of the Fountains (Room 36032). The Room was absolutely spectacular and the view was perfect. It was worth every penny of the gratuity and then some!!! Money well spent!!!
We checked in at 6:30 PM on a Wednesday on August 2. We had a King room reserved for 2 nights. Check in wasn’t too busy. The front desk clerk was a nice young lady in her 30s and looks like she’s worked here for awhile. I was hesitant in doing the sandwich trick, but did anyways. I was nervous, yet polite and friendly. She in return was friendly as well. As I asked for a complimentary upgrade, I gave her a $50 with my sandwich. As soon as she saw it, she returned it back to me and politely said that she can not accept it. She did say she can see if there are any upgrades. At this point I was embarrassed. She told me she can try to get me into a Salone Suite at an extra $75 a night, but then she said it wasn’t ready. She end up giving us a King room on the 20th floor with a far view of the fountain at an extra $40 a night. The tower is located far from the front desk and behind the parking structure. We ended up paying a total of $520 for 2 nights with all the tax,fees and upgrade included. At $260 a night on a week day. Seems like we didn’t make out on this deal. Will try at another resort next year. The irony of this was that the $50 I was trying to give her for an upgrade. I used it playing slots that night and won a total of $800!
I went in early on our check in day at 9am. Since we already had a penthouse reserved I was hoping to get an upgrade to a fountain view. I didn’t specifically target any clerk since there were only 2. The girl at the desk was very nice and immediately handed the $20 back when she took my ID and card. After looking up my reservation she said here were no complimentary upgrades available for the room I booked but she would look into a fountain or premier view room for the difference. I ended up paying the extra $100 for the premier view as a surprise for my wife. I assume since it was a holiday weekend and I had already booked a penthouse there really wasn’t much to upgrade to but it was worth a shot. It also seemed like at the VIP check in they weren’t allowed to take tips since she handed the $20 back before looking at the computer.
We arrived around 4:30 and we weren’t able to “target” a clerk. I actually tipped $25 with the intention of tipping $5 if she st least tried. I asked about an upgrade with a view of the strip/fountain. She immediately got on the phone with her manager to let us know she was able to get us into a higher floor strip view with a “partial” fountain view. Our room in fact, can view the entire fountain/lake, but from an angle. Also, the Paris and Eiffel Tower are directly outside. Still a great room, and well worth the $25.
Arrived late in the day on a Sunday to a fairly long queue. Didnt really get to choose who we were served by but clearly ended up with a young woman who had not had a good day.
She had never heard of service with a smile, her assistance was drab at best.
Did the $20 trick wedged between my passport and the cc, she opened it and immediately put it on the counter, no conversation, i asked about the resort fees in which she explained the exorbitant fees. I asked if there was any complimentary upgrades , i think her response was literally No. Finished check in and i couldnt be bothered taking back the money, win some lose some, so i left the $20 tip she didnt deserve. Put a damper on the stay. Bellagio, like most other older Vegas resorts was pretty boring and stereotypical and I would never stay there again. Room was uninspiring and could hear our neighbours. Wont be back.
K not going to get into great detail as I’m truly frustrated over the rudeness of Bellagio. I booked a resort room and asked nicely if there was any free upgraded rooms available? But before that time I gave her my ID, Credit card and $20.
She didn’t type on her computer or anything just said NO we have none available. I said ok give me back my $20 and she was trying to keep it. The person who was working next to her called a manager and I told the manager how I was looking for a free upgrade from my resort room and your employee tried to steal my $20 bill. The manager told her what she was doing is considered stealing and to give it back or else she would be fired.
Basically never again will I trust Bellagio. I should’ve stayed at the ARIA where $20 will get you a way better room.
Checked in on a Friday evening. Got a guy… didn’t target anyone in particular. Greeted him with a smile. I’m Canadian, so I’m naturally kinda nice and stuff. Asked if there were any room upgrades available when I handed him my cc and dl with a $20 in between. Went from a standard room we booked through oribitz for next to nothing to a Salone Fountain View suite, which shows as a $400+/night room. Great stuff. Had a blast.
It was around 8pm when I decided to try our luck with the 20 dollar trick. I talked a bit of pleasantries before proceeding to ask if there were any complimentary upgrades available with the 20. The clerk at the counter after seeing the 20, immediately took it out and said we’re not allowed to accept this until after. He took out the bill and laid it on the counter and then said then unfortunately everything was sold out. There were no talks of discounts or reduced rates at all. In the end we got a standard room close to the ground with nothing extra. I still gave him the tip as that felt like the right thing to do. Maybe just went to the wrong agent or they are really cracking down on these.